Reina Knauff
Kansas City,MO
Summary
Hardworking and dependable professional. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support operations.
Overview
3
3
years of professional experience
Work History
Clerk
QuikTrip
Kansas City, MO
2023.07 - Current
- Assisted customers with inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Answered phones in a courteous manner while providing excellent customer service.
- Processed customer orders promptly and accurately.
- Processed payments, refunds, and exchanges accurately and efficiently.
Host
Red Door
Kansas City, MO
2023.03 - 2023.06
- Provided customers with accurate wait times and monitored waiting list.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed incoming calls during busy shifts.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
Team Member
Culver's Restaurant
Kansas City, MO
2022.04 - 2022.09
- Identified opportunities for process improvements within the department.
- Provided customer service support to ensure satisfaction.
- Assisted customers with product selection and ordering process.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Monitored expiration dates on food items for freshness assurance.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Greeted customers upon entering the store with friendly demeanor.
Education
Southeast High School
2024-05
Skills
- Customer service
- Menu knowledge
- Reservation management
- Payment handling
- Effective communication
- Time management
- Attention to detail
- Problem solving
- Strong work ethic
Timeline
Clerk
QuikTrip
2023.07 - Current
Host
Red Door
2023.03 - 2023.06
Team Member
Culver's Restaurant
2022.04 - 2022.09
Southeast High School