Reina Menchaca

• Scheduled, rescheduled and cancelled appointments for dental patients.
• Helped patients complete necessary medical forms and documentation.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
• Greeted visitors and patients to determine needs, check appointments and direct accordingly.
• Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
• Completed patient referrals to other medical specialists.
• Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
• Conducted communications and transactions with patients and visitors to foster positive experience.
• Referred patients to dental triage to treat severe or unusual symptoms or complaints.
• Answered telephone calls to offer office information, answer questions and direct calls to staff.
• Received, recorded and addressed incoming and outgoing communication via telephone and email.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Carried out front office duties utilizing data entry skills in framework of medical database.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Obtained payments from patients and scanned identification and insurance cards.
• Organized patient files and streamlined operations to improve efficiency.
• Managed office bookkeeping with insurance billing and patient payments.
• Collaborated with assistants and Type doctors to prepare and set up rooms with adequate supplies and equipment.

Certification for dental Assisting, including x-ray license