REINA PACHECO

SALES REPRESENTATIVE 2017-2021

• Managed sales processes for incoming and outgoing transactions.
• Resolved customer issues by finding appropriate and prompt resolutions.
• Handled high call volumes with efficiency and effectiveness.
• Exceeded established benchmarks for monthly customer call volume.
• Earned new skills sets based on performance to diversify opportunities.

LEASING SPECIALIST 2021-CURRENT

• Provide exceptional service to ensure positive customer experiences.
• Coordinate property viewings tailored to client preferences.
• Enhance client satisfaction by addressing property concerns.
• Address objections to facilitate customer application process.
• Assist in evaluating and refining applications for accuracy and completeness.
• Ensure timely signing of lease agreements and collection of security deposits.
• Facilitate completion of customer payments and liaise with field team to prepare home for move-in by lease start date.
• Exchanges best practices in team meetings and round-tables to help achieve daily goals.

• Implemented a consultative selling approach on all inbound and outbound calls.
• Acted as a liaison between outside sales representatives and Practice management.
• Generated new leads by conducting business to business and Customer Service telephone sales.
• Contacted new and existing customers to discuss their needs and specific products and services.
• Quoted prices, credit terms, and other bid specifications.
• Negotiated prices, terms of sales and service agreements.
• Responded to all customer inquiries in a timely manner.
• Maintained detailed account records and contact logs.
• Created strategies to grow customer base.
• Consistently generated additional revenue through skilled sales techniques, and diligently completed all assigned tasks, working overtime as needed.
• Spearheaded a "worst-to-first" transformation using techniques such as "feel, felt and found" and "win, win, win.
• Managed a portfolio of over 1000 accounts generating new sales and applications.

• Maintained detailed account records and contact logs.
• Created strategies to grow customer base.
• Answered customers' questions and addressed problems and complaints in person and via phone.
• Opened and closed the store, which included counting cash drawers and making bank deposits.
• Helped customers select products that best fit their personal needs.
• Maintained visually appealing and effective displays for the entire store.
• Exceeded personal sales goals.