Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Reina Partida

Sun Valley,CA

Summary

To Acquire a challenging career with a solid company utilizing the opportunity to offer proven and developing skills within the company and can advance from within.

Overview

13
13
years of professional experience

Work History

Senior Relationship Associate

City National Bank
Universal City, CA
06.2024 - Current
  • Analyzed transaction trends to recommend changes in teller operations that enhance customer experience.
  • Resolved complex customer issues, acting as the first point of escalation for complaints and inquiries.
  • Verified amounts and integrity of every check or funds transfer.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Developed strong relationships with customers to ensure repeat business.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Prepared official checks for customer and internal bank needs.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.

Bank Teller/ATM Custodian

Citibank
Encino, USA
06.2021 - 06.2024
  • Actively involved with customers to help and solve their problems to upload a positive ratio of good to bad surveys for the branch.
  • Maintain a working knowledge of client accounts, as well as new and existing products and services offered.
  • Assisted in executing audit responsibilities.
  • Maintained transaction records accurately, ensuring proper documentation.
  • Produced organized reports documenting transaction activities conducted by ATM terminals throughout the week.
  • Investigated variances between reported ATM cash balances and system-generated reports.
  • Handled deposits, withdrawals, transfers and transactions with precision.

Millworks Specialist

Home Depot
North Hollywood, USA
06.2012 - 09.2021
  • Explain products or services and prices, and answer questions from customers
  • Adjust sales scripts to better target the needs and interests of specific Individuals
  • Answer telephone calls from potential customers who have been solicited through advertisements
  • Communicated with vendors regarding back-order availability, future inventory, and special order
  • Obtain customer information such as name, address, and payment method, and enter orders into computer
  • Special ordering window and doors for commercial and residential facilities
  • Performed all blueprints for determination of windows, doors, and other building materials
  • Developed customer ideas using the Home Depot design program

Education

Some College (No Degree) -

Pasadena Community College
Pasadena, CA

Skills

  • Fluent Spanish Speaker
  • Client Relationship Management
  • Customer Engagement
  • Effective customer communication
  • Proficient in Retail Banking Operations
  • Attention to detail
  • Effective Team Collaboration

References

Available upon request

Timeline

Senior Relationship Associate

City National Bank
06.2024 - Current

Bank Teller/ATM Custodian

Citibank
06.2021 - 06.2024

Millworks Specialist

Home Depot
06.2012 - 09.2021

Some College (No Degree) -

Pasadena Community College

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