Reina Ramos
San Jose,CA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skillful in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by effectively handling customer requests, needs and problems.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Ross Dress For Less
02.2022 - Current
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
At Your Service Associate
Macy's
07.2021 - 11.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Seasonal Retail Associate
Macy's
10.2019 - 01.2020
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items and join reward programs.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Folded and arranged merchandise in attractive displays to drive sales.
- Used POS system to process sales, returns, online orders and gift card activations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Bachelor of Arts - Human Development And Family Studies
American Public University System
Charles Town, WV06.2024
Associate of Arts - Child And Adolescent Development
Evergreen Valley College
San Jose, CA05.2022
High School Diploma -
William C. Overfelt High School
San Jose, CA05.2020
Skills
- Customer Service and Assistance
- Detail-Oriented
- Honest and Ethical
- Reliable and Responsible
- Store Opening and Closing
- Cash Handling
- Friendly and Helpful
- Register Opening and Closing
- Teamwork and Collaboration
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
Timeline
Retail Sales Associate
Ross Dress For Less
02.2022 - Current
At Your Service Associate
Macy's
07.2021 - 11.2021
Seasonal Retail Associate
Macy's
10.2019 - 01.2020
Bachelor of Arts - Human Development And Family Studies
American Public University System
Associate of Arts - Child And Adolescent Development
Evergreen Valley College
High School Diploma -
William C. Overfelt High School