Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Reina Saravia

Pikesville,MD

Summary

Proactive, enthusiastic and detail-oriented worker with 10+ years of sales experience, and 2 years of experience leading teams. Licensed Esthetician. Massage Therapy student. High levels of dependability, integrity and efficiency. Devoted to giving every customer a positive and memorable experience. Fluent in Spanish.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Omni Lead

Kohl's
Ellicott City, MD
09.2016 - Current
  • As Omni Lead I am responsible for processing orders in a timely manner
  • Process orders to be shipped out to online customers
  • Trained over 40 retail sales associates in building productive trust relationships with customers, over a period of 3 years
  • Stock, replenish and organize inventory with accuracy and efficiency
  • Provide outstanding customer service
  • Aided Spanish-speaking customers, increasing repeat and loyal customers by 40%
  • POS system and cash handling
  • Addressed customer service concerns, resolving issues and ensuring exceptional experiences.

Sales Representative

Walmart
Catonsville, MD
07.2008 - 05.2014
  • Stock, replenish and organize inventory with accuracy and efficiency
  • Address and resolve guest concerns
  • POS system and cash handling
  • Aided Spanish-speaking customers
  • Increased sales by offering advice on purchases and promoting additional products.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Education

Massage Therapy

Fortis Institute-Towson
Towson, MD
05-2025

Esthetics

Aveda Institute - Maryland
02.2022

Skills

  • Production monitoring
  • Quality control
  • Performance improvement
  • Workplace safety
  • Basic math
  • Sales
  • Merchandising
  • Organizational skills
  • Interpretation
  • Cash handling
  • Communication Skills

Certification

Barbicide

Covid-19 Barbicide

Timeline

Omni Lead

Kohl's
09.2016 - Current

Sales Representative

Walmart
07.2008 - 05.2014

Massage Therapy

Fortis Institute-Towson

Esthetics

Aveda Institute - Maryland

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Reina Saravia