Reina Carina Rosales

• Supervision and positive reinforcement.
• Enhanced youth development by implementing structured activities and educational support.
• Completed clear and concise documentation of youth behavior and actions.
• Attention to the basic needs; nutrition, educations, health, legal, religious and recreational/ acculturation.
• Teaching vocational classes.

Receiving incoming merchandise and organize them in the store.

• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
• Resolved customer complaints with patience and understanding, restoring customer confidence.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.