Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
REINALDO COLARTE

REINALDO COLARTE

Lakeland,FL

Summary

Dynamic professional with experience as a Citi Wires Advocate at Citibank, excelling in client advocacy and critical analysis. Proven ability to manage complex caseloads while fostering trusting relationships through effective communication and empathy. Highly organized in document storage, ensuring timely resolutions and delivering exceptional service in every interaction.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Citi Wires Advocate

Citibank
04.2008 - Current
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Delivered friendly service and offered expert support in every interaction.
  • Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
  • Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
  • Efficient at de-escalating a client situation by focusing on active listening, being empathetic, and using clear communication, while remaining calm and composed, and offering solutions rather than excuses.

Education

Graduate Finance Certificate - Finance

University of Phoenix
Tempe, AZ
02-2024

Skills

  • Organized Document Storage
  • Reviewing Documentation
  • Critical Analysis
  • Client Advocacy

Certification

  • Graduate Finance Certificate

Languages

Spanish
Full Professional

Timeline

Citi Wires Advocate

Citibank
04.2008 - Current

Graduate Finance Certificate - Finance

University of Phoenix

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REINALDO COLARTE