Summary
Overview
Work History
Education
Skills
Accomplishments
Activities And Volunteer Experience
Timeline
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Reinaldo Cruz Jr.

West Palm Beach,FL

Summary

Resourceful professional in financial services, known for high productivity and efficient task completion. Specialized in risk assessment, regulatory compliance, and customer service. Excel using communication, problem-solving, and adaptability skills to achieve goals and meet client needs.

Overview

5
5
years of professional experience

Work History

Mortgage Loan Officer

NewDay USA
West Palm Beach, FL
06.2023 - Current
  • Consistently exceeded monthly loan origination goals, earning multiple top-tier performance recognitions, primarily on VA and FHA loan products
  • Promoted to the Direct Mail Division, handling the company’s most difficult lead source due to a strong track record of converting low-LTC, low-benefit VA/FHA leads into funded loans
  • Transitioned from outbound cold calling to inbound leads based on high closing performance, demonstrating strong sales skills, and client relationship building
  • Closed a high volume of government-backed loans, guiding borrowers through the end-to-end mortgage process, while ensuring compliance with various guidelines
  • Cross-trained in mortgage servicing, enhancing post-closing knowledge in escrow, payment processing, and loan retention, strengthening borrower support beyond origination

Intern

West Virginia University Athletics Marketing
Morgantown, WV
08.2020 - 05.2023
  • Assisted in event and game day operations, ticket sales concessions, serving as an entertainment liaison
  • Completed several tasks necessary for a successful future sports season
  • Provided thorough feedback to benefit the athletic sector of the institution
  • Constructed in-game scripts for Soccer, Volleyball, and Basketball, Football, and Wrestling
  • Executed in-game sponsorship activations for retained and LIMG sponsors
  • Organized marketing strategies and projects for events and game-day activities

Intern

RacerX
Morgantown, WV
08.2022 - 04.2023
  • Implement an injury tracking model consisting of internal and external factors based on events
  • Provide financial assistance to an event to achieve promotional advantages
  • Construct new product development and track improvements
  • Thoroughly monitor trends, news, and important information about motocross while generating beneficial stances for the company

Owner/Founder

Yard Kings Landscaping
Berks County, PA
04.2020 - 04.2023
  • Acquired entrepreneurial experience, also obtaining a business certification and trademark
  • Curated daily updates, posting to social media accounts to further engage with potential clientele
  • Performed grass cutting, edging, weeding, pruning, mulching, shoveling, planting, and various removals

Education

Master of Business Administration -

West Virginia University, John Chambers College of Business And Economics
Morgantown, WV
05-2023

Bachelor of Science - Sport Management

West Virginia University, CPASS
Morgantown, WV
05.2022

Skills

  • Sales leadership
  • Reliability
  • Business development
  • Client relationship management
  • Excellent communication
  • Adaptability and flexibility

Accomplishments

  • Fall 2020 West Virginia University Dean's List student
  • Spring 2021 West Virginia University Dean's List student
  • Fall 2021 West Virginia University President's List student

Activities And Volunteer Experience

  • Secretary and Treasurer of the Pi Kappa Alpha Fraternity 2019-2022
  • West Virginia University Sports Management Club Member, 2018-2022
  • Christian Help Center Volunteer, 2018-2019

Timeline

Mortgage Loan Officer

NewDay USA
06.2023 - Current

Intern

RacerX
08.2022 - 04.2023

Intern

West Virginia University Athletics Marketing
08.2020 - 05.2023

Owner/Founder

Yard Kings Landscaping
04.2020 - 04.2023

Master of Business Administration -

West Virginia University, John Chambers College of Business And Economics

Bachelor of Science - Sport Management

West Virginia University, CPASS

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Reinaldo Cruz Jr.