Reine Farellia Nsona Malonga
Columbus,OH
Summary
Adept at enhancing customer satisfaction and streamlining kitchen operations, I leveraged my food safety knowledge and compassionate patient care at Wazobia Market and Home Care Assistance Corporation. My expertise in waste reduction and employee training significantly boosted efficiency and service quality, showcasing my ability to excel in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food Court Employee
Wazobia Market
06.2024 - 10.2024
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Demonstrated excellent problem-solving skills by resolving customer complaints with empathy and efficiency.
- Assisted in training new staff members on company policies, best practices, and general responsibilities within the Food Court setting.
- Maintained a smooth flow of operations during high-volume periods by effectively managing multiple orders at once.
- Implemented successful time-management strategies to prioritize tasks without sacrificing quality or attention to detail.
- Utilized strong communication skills to relay important information between staff members efficiently while maintaining professionalism at all times.
- Provided exceptional service through active listening, understanding customer needs, and making suitable recommendations.
- Collaborated with team members to maintain a clean and organized food court environment for optimal customer experience.
- Streamlined kitchen processes by working efficiently under pressure, minimizing wait times for customers.
Cook
Wazobia Kitchen
07.2022 - 07.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Collaborated with management team to develop new menu items.
- Trained new kitchen staff, ensuring they met restaurant's high standards.
- Introduced waste reduction program, contributing to environmental sustainability efforts.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Developed and maintained clean and organized kitchen workspace, setting standard for team.
- Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
- Developed system for inventory management, reducing waste and cutting costs.
- Collaborated with kitchen team to design new menu items, driving customer interest and repeat business.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
Operator
Pitney Bowes
12.2021 - 02.2022
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
Cook
9jabuka
12.2019 - 10.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
Home Care Aide
Home Care Assistance Corporation
12.2018 - 10.2019
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Delivered skilled personal care assistance such as bathing, grooming, dressing, toileting support which enhanced hygiene levels for patients.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Promoted mental stimulation by engaging patients in meaningful conversations and recreational activities tailored to their interests.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Managed medication schedules for patients, ensuring proper administration and adherence to prescribed treatments.
- Assisted disabled clients to support independence and well-being.
- Enhanced patient comfort by providing attentive and personalized home care services.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Ensured patient safety by conducting regular home assessments, identifying potential hazards and implementing corrective measures.
- Responded promptly during emergency situations following established protocols that ultimately kept the clients safe from harm.
- Provided mobility assistance such as walking and regular exercising.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Developed individual care plans for clients based on specific needs.
Education
Master Of Science - Electrical Engineering
Catholic University of West Africa
Cotonou, Benin02.2015
Bachelor - Electrical Engineering
Catholic University of West Africa
Cotonou, Benin07.2011
Associate In Electronics Engineering Technology - Electronic Engineering
Polytechnic University of Benin
Cotonou, Benin06.2010
High School Diploma - Science
Notre Dame De Rosaire
Brazzaville, Congo06.2006
Skills
- Workplace Cleanliness
- Food safety knowledge
- Customer Engagement
- Cash handling expertise
- Sanitation Practices
- Employee Training
- Complaint Handling
- Waste Reduction
- Food Storage Procedures
- Food court etiquette
- Compassionate
- Patient Care
- Elder Care
- Cleaning and organization
- Food handling
Certification
Food handler program
Languages
English
Professional Working
French
Native or Bilingual
Timeline
Food Court Employee
Wazobia Market
06.2024 - 10.2024
Cook
Wazobia Kitchen
07.2022 - 07.2024
Operator
Pitney Bowes
12.2021 - 02.2022
Cook
9jabuka
12.2019 - 10.2021
Home Care Aide
Home Care Assistance Corporation
12.2018 - 10.2019
Master Of Science - Electrical Engineering
Catholic University of West Africa
Bachelor - Electrical Engineering
Catholic University of West Africa
Associate In Electronics Engineering Technology - Electronic Engineering
Polytechnic University of Benin
High School Diploma - Science
Notre Dame De Rosaire
Similar Profiles
EBRESO AQUAISUAEBRESO AQUAISUA
Cashier at Wazobia MarketCashier at Wazobia Market
Angela AtuegbuAngela Atuegbu
Cook at Wazobia African MarketCook at Wazobia African Market
Princess J. UgwumaduPrincess J. Ugwumadu
Administrative Assistant at Wazobia African MarketAdministrative Assistant at Wazobia African Market