Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
References
Timeline
Generic

Reinier Roldan Masias

Miami,FL

Summary

Industrious Shift Leader fully invested in building strong, motivated team to consistently deliver high-quality results against challenging targets. Documented success in supporting continuous improvement efforts and recommending measures to improve productivity. Strong technical and people management abilities.

Overview

5
5
years of professional experience

Work History

Housekeeping Shift Lead

ASI - Housekeeping Services
Miami, FL
06.2024 - Current
  • Conducted regular inspections of guest rooms, public areas and back-of-house areas for cleanliness, tidiness and safety standards.
  • Identified potential problems before they arise through proactive monitoring techniques.
  • Ensured staff compliance with company policies and procedures.
  • Drafted reports summarizing daily activities as well as any issues identified during inspection rounds.

Server, Housekeeper, Security

Roc Arenas Doradas Hotel - Cuba
Varadero , Cuba
01.2020 - 12.2023
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Informed customers of daily specials and signature menu items.
  • Monitored security access to ensure compliance with corporate security policies.
  • Collaborated with campus security to report and follow up on security incidents and concerns.
  • Recognized by management for providing exceptional customer service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

High School Diploma -

Preuniversitario IPU Roberto Estévez Ruz
Cuba
01-2016

Skills

  • Production leadership
  • Productivity monitoring
  • Staff motivation
  • Employee evaluation
  • Customer service focus
  • Quality control

Accomplishments

  • Excellent Student with 3.8 GPA standards.
  • Employee of the Quarter and Year at my current job. Excellent Attendance + Most Cooperative.

Languages

Spanish
Professional
English
Limited

Affiliations

  • Bartender
  • Security Experience, Certified Security Officer Cuba.
  • Customer Service Course I & II

References

References available upon request.

Timeline

Housekeeping Shift Lead

ASI - Housekeeping Services
06.2024 - Current

Server, Housekeeper, Security

Roc Arenas Doradas Hotel - Cuba
01.2020 - 12.2023

High School Diploma -

Preuniversitario IPU Roberto Estévez Ruz

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Reinier Roldan Masias