Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reiss Williams

Houston

Summary

Shift supervisor that delivers exceptional customer service while efficiently multitasking to craft high-quality coffee beverages. Demonstrates strong leadership in maintaining a clean and organized workspace, leading teams to success through effective communication and operational excellence.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

Starbucks
08.2024 - Current


  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

Barista

Starbucks
08.2022 - 07.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Hostess

Tookies Hanburgers
03.2021 - 07.2021
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Education

HIGH SCHOOL DIPLOMA -

Clear Falls High school
League city, TX
05.2024

Skills

  • Cleanliness
  • Customer service
  • Cash handling
  • Multitasking
  • Coffee knowledge
  • Time management
  • Communication skills
  • Attention to detail
  • Teamwork
  • Teaching
  • Handling high-pressure situations
  • Professionalism

Timeline

Shift Supervisor

Starbucks
08.2024 - Current

Barista

Starbucks
08.2022 - 07.2024

Hostess

Tookies Hanburgers
03.2021 - 07.2021

HIGH SCHOOL DIPLOMA -

Clear Falls High school

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Reiss Williams