Rejetta Bowman
Florence,AL
Summary
With a proven track record at Lauderdale County 911, I excel in emergency response and critical thinking, ensuring swift, life-saving decisions during crises. My expertise in computer-aided dispatching and active listening has significantly improved response times, showcasing my ability to prioritize under pressure and collaborate effectively across departments for public safety.
Overview
20
20
years of professional experience
1
1
Certification
Work History
911 Telecommunicator
Lauderdale County 911
12.2004 - Current
- Provided crucial guidance during medical crises, ensuring patient stability before help came.
- Accelerated emergency response times through effective information collection and distribution.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
Education
Bachelor Of Science - Criminal Justice
University of North Alabama
Florence, ALSkills
- Computer skills
- Active listening
- Telephone etiquette
- Prioritizing situations
- Documentation
- Map reading
- Computer-aided dispatching
- Critical thinking
- Emergency medical dispatch (EMD)
- Information intake
- Call routing
- Multitasking
Certification
- Certified Training Officer (CTO) - Association of Public-Safety Communications Officials (APCO).
- Emergency Medical Dispatcher (EMD)
- Public Safety Telecommunicator I, II Certification - Association of Public-Safety Communications Officials (APCO).
- Basic Telecommunicator Certification – National Emergency Number Association (NENA).
- CPR/AED Certification
- First Aid Certification
Timeline
911 Telecommunicator
Lauderdale County 911
12.2004 - Current
Bachelor Of Science - Criminal Justice
University of North Alabama
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