ReJinae McGee
Little Elm
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Overhead Door Corporate Office
Lewisville
08.2024 - 04.2025
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Updated system with order specifics and customer details, preferences, and billing information.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided accurate information about products and services to customers.
Part Time Manager
Icing By Claire's
Tyler
08.2023 - 08.2024
- Provided guidance to team members on how to effectively manage their time in order to
- Tracking conversion and sales when it came to how many piercings and merchandise were being purchased during open hours.
- Led briefing sessions for assistant referees to ensure team alignment.
- Counting money and closing out drawers for the night. Making deposits and filling in blanks to compare to last year's sales.
Shift Leader
Great American Cookies
Tyler
10.2022 - 10.2023
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Supervised and led employees to maintain productivity and customer service levels.
- Assisted in training new employees on shift operations.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Sales Associate
Follett Bookstore
Tyler
07.2020 - 09.2022
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Handled returns and exchanges according to company policies.
- Handled customer complaints in a professional manner.
- Answered customer inquiries regarding product features, pricing, and availability.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
High School Diploma -
Tyler Legacy Highschool
Tyler, TX06-2020
Bachelor of Science - Biomedical Sciences
Arizona State University
Tempe, AZSome College (No Degree) - Biology
Tyler Junior College
Troup, TXSkills
- Customer service
- CRM reporting
- Order processing
- Product knowledge
- Time management
- Team leadership
- Effective communication
- Attention to detail
- Customer support
Timeline
Customer Service Representative
Overhead Door Corporate Office
08.2024 - 04.2025
Part Time Manager
Icing By Claire's
08.2023 - 08.2024
Shift Leader
Great American Cookies
10.2022 - 10.2023
Sales Associate
Follett Bookstore
07.2020 - 09.2022
High School Diploma -
Tyler Legacy Highschool
Bachelor of Science - Biomedical Sciences
Arizona State University
Some College (No Degree) - Biology
Tyler Junior College