REKA M. JACKSON
Trussville
Summary
Property & Casualty Claims Professional of 21 years with Specialization in Serious/Catastrophic Injuries, High Exposure Personal/Commercial Policies, Risk Management Consultation and Litigation.
Overview
11
11
years of professional experience
Work History
Senior Claims Examiner
James River Insurance Company
12.2024 - Current
- Responsible for managing a caseload of moderate to high complexity specialty property and casualty insurance, Excess and Surplus Lines insurance claims, and litigation cases. This role analyzes and determines applicable coverage, facts, liability, damages, and plans for resolution in accordance with the company's Best Practices and departmental guidelines.
- Investigation & Evaluation: Analyzes claim files to identify key issues and develop actionable plans for resolution. Directs personnel to execute specific investigative tasks. Continuously monitors and reassesses claim strategies to align with case developments and desired outcomes.
- Coverage & Liability Analysis: Evaluates contractual coverage issues and directs necessary steps to confirm or deny coverage. Oversees investigation into the facts, nature, and extent of damages/injuries. Reviews expert reports, surveys, and other evidence to determine liability and potential exposure.
- Counsel Selection and Direction: Select appropriate defense counsel from the approved list and refer cases within mandated timeframes. Instruct counsel on the Plan of Action, communicate coverage limitations, and update insureds on case status. Control and direct defense counsel activities to ensure alignment with case objectives.
- Settlement Negotiation and Conference Participation: Evaluate cases for settlement potential and seek authority for cases exceeding personal limits. Attend settlement conferences, mediations, depositions, and trials as required by courts or senior management. Negotiate settlements directly with plaintiff's counsel and co-defendants, seeking contributions from joint tortfeasors.
Litigation Specialist
Infinity/Kemper Insurance
12.2020 - 12.2024
- Responsible for the final disposition and management of assigned litigation cases, ensuring they are resolved equitably, economically, and in compliance with policy provisions and state laws. This role includes directing defense counsel, overseeing investigations, evaluating defense strategies, negotiating settlements, and maintaining proper documentation for all legal proceedings. The Specialist also acts as a technical advisor for legal issues, providing training and insights on emerging case law and industry trends.
- Key Responsibilities: Oversee the final disposition and conclusion of assigned litigation cases, ensuring resolution aligns with policy contracts and state laws. Manage case files and associated expenses, handling moderately complex cases with moderately high exposure.
- Ensure adequate investigation of coverage, liability, and damages to make informed decisions regarding defense or settlement. Identify the need for additional investigation and conduct further inquiry or recommend action to management. Evaluate defense strategies to optimize case outcomes prior to referral to counsel.
- Select appropriate defense counsel from the approved list and refer cases within mandated timeframes. Instruct counsel on the Plan of Action, communicate coverage limitations, and update insureds on case status. Control and direct defense counsel activities to ensure alignment with case objectives.
- Evaluate cases for settlement potential and seek authority for cases exceeding personal limits. Attend settlement conferences, mediations, depositions, and trials as required by courts or senior management. Negotiate settlements directly with plaintiff's counsel and co-defendants, seeking contributions from joint tortfeasors.
- Conduct training sessions for company personnel on new case law, verdicts, and legal trends. Serve as a technical advisor for claims personnel on legal issues within assigned states. Participate in or conduct mini-audits and special file reviews as needed.
National Claims Examiner II
Infinity/Kemper Insurance
12.2014 - 12.2020
- Responsible for supervising and directing the handling of complex and/or high-severity insurance claims in accordance with company Best Practices and departmental guidelines. Provides oversight, strategic direction, and technical expertise to ensure effective claims resolution and development of claims personnel.
- Key Responsibilities: Supervises and directs the resolution of complex and high-severity claims. Issues instructions to internal personnel to ensure all aspects of claim handling are executed effectively and in line with Best Practices. Maintains accountability for all facets of claims assigned, including investigation, evaluation, reserving, diary management, and disposition.
- Analyzes claim files to identify key issues and develop actionable plans for resolution. Directs personnel to execute specific investigative tasks. Continuously monitors and reassesses claim strategies to align with case developments and desired outcomes.
- Evaluates contractual coverage issues and directs necessary steps to confirm or deny coverage. Oversees investigation into the facts, nature, and extent of damages/injuries. Reviews expert reports, surveys, and other evidence to determine liability and potential exposure.
- Provides mentorship, guidance, and meaningful day-to-day training to claims staff. Identifies performance gaps and training needs to enhance team capabilities.
Education
Bachelor of Science - Business Management
The University of Alabama At Birmingham
Birmingham, AL12.2025
Bachelor of Science - Biology, Chemistry
The University of Alabama At Birmingham
Birmingham05.1999
Skills
- Effective communication skills
- Strong organizational skills
- Exceptional attention to detail
- Strong ability to prioritize tasks simultaneously
- Proficient in customer relations
- Skilled in navigating delicate circumstances
- In-depth understanding of state insurance regulations
- Familiarity with tort law principles
- Understanding of litigation procedures
- Proactive problem-solving
- Strong leadership traits
- Strong verbal communication skills
- Strong written communication skills
- Proficient in engaging with varied socioeconomic groups
- Experience in collaborating with diverse backgrounds
- Proficient in Microsoft Office tools
- Expertise in claims management software
- Skilled in legal software applications
Active State Adjuster Licenses
Alabama, Connecticut, Florida, Kentucky, Louisiana, North Carolina, Texas
Timeline
Senior Claims Examiner
James River Insurance Company
12.2024 - Current
Litigation Specialist
Infinity/Kemper Insurance
12.2020 - 12.2024
National Claims Examiner II
Infinity/Kemper Insurance
12.2014 - 12.2020
Bachelor of Science - Business Management
The University of Alabama At Birmingham
Bachelor of Science - Biology, Chemistry
The University of Alabama At Birmingham
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