Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

REKHA PERIKE

Newark,DE

Summary

To work in an environment which is innovative, challenging, rewarding and which offers a profound knowledge base to enhance talent, exposure, and zeal of learning. WORK EXPERINCE: Well trained customer advocate with experience in health care customer service, Excellent interpersonal skills, and comfortable building working relations with the clients. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience

Work History

Customer Advocate

TTech Health care
01.2018 - 03.2020
  • Managed high volumes of inbound and outbound calls
  • Provide exceptional and professional customer service for customers, clients in efficient manner
  • Responded to customer inquiries and resolved complaints via phone, email, and chat
  • Resolving internal and external escalated issues for benefits, claims and customer inquiries
  • Focus on client and customer needs and expectations to ensure best possible information or resolution is provided
  • Maintained accurate records of customer interactions and transactions
  • Routinely collaborated with other departments to address customer concerns
  • Assist and promote various wellness programs
  • Establish and maintain good working relationships with clients and customers
  • Complied with company policies and procedures to ensure customer satisfaction
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Education

Master of Technology - BIOTECHNOLOGY AND BIOPROCESS ENGINEERING

Vignan University
Guntur, Andhra Pradesh
2011

Bachelor of Engineering - BIOTECHNOLOGY

Vinayaka Mission's University
Salem, TamilNadu
2009

Skills

  • Data Entry
  • Proficiency with MS Excel, Word, PowerPoint
  • Proficiency in data management to update, modify, delete, retrieve/inquire and report on data
  • Healthcare Assistance
  • Issue and Complaint Resolution
  • Experience in using standard computer software programs for word processing, spreadsheets, or databases
  • Excellent ability to multitask
  • Great organization skills and Strong attention to detail
  • Ability to learn and quickly assimilate new information
  • Excellent problem solving and communication skills, written and verbal
  • Ability to work in team environment and sustain work pressure in efficient way
  • Customer Data Confidentiality
  • Inquiry Research
  • High-Volume Environments

Accomplishments

INTERNSHIP AND PROJECTS:
 Mini project on Homology modelling of Human genome receptor in Vignan University,
Guntur, Andhra Pradesh.
 In-plant training in “Radiology, Microbiology, Biochemistry and Pathology” in
THATHA Hospital, ECIL Post, Hyderabad.
 The mini project actively associated with the Andhra Pradesh-Netherlands biotechnology
program during the training in Regional Agricultural Research Station, Mahabubnagar
dist.
 Major project on K-RAS mutations & benefit from cetuximab in advanced colorectal
cancer In Indo-American Cancer Research Institute, Banjara hills, Hyderabad.
 Mini project on Homology modelling of Human genome receptor in Vignan University,
Guntur, Andhra Pradesh.
 Major project on Microbial Mediated Electrolysis for Hydrogen Production using Acid
Rich Effluents from Hydrogen Producing Bioreactor in Indian Institute of Chemical
Technology, Hyderabad.

Timeline

Customer Advocate

TTech Health care
01.2018 - 03.2020

Master of Technology - BIOTECHNOLOGY AND BIOPROCESS ENGINEERING

Vignan University

Bachelor of Engineering - BIOTECHNOLOGY

Vinayaka Mission's University
REKHA PERIKE