ReKita Jackson
Summary
Versatile administrative assistant specializing in office administration and technical support. Proven ability to enhance departmental operations through effective use of SharePoint and streamlined workflows. Expertise in managing records, overseeing supply inventory, and providing exceptional customer service.
Overview
21
21
years of professional experience
Work History
Administrative Assistant III
Alabama Department of Human Resources
Montgomery, US
08.2021 - Current
- Executed office and clerical tasks such as typing forms, data entry, answering phones, filing, and managing records to ensure smooth departmental operations.
- Monitored and recorded employee timesheets and managed overtime hours for payroll accuracy.
- Managed inventory records and ordered supplies to ensure adequate stock levels for operational needs.
- Utilized ticket system to log IT issues, ensuring timely resolution and support.
- Configured laptops and printers for new employees.
- Developed detailed business flow charts for project teams and external vendors to enhance communication and streamline project processes.
- Assisted in developing branding guidelines for company intranet portals built on SharePoint platform.
- Implemented best practices for managing documents in SharePoint libraries.
- Created custom workflows in SharePoint Designer to automate business processes.
- Developed SharePoint solutions to improve collaboration and communication between departments.
- Configured security settings for sites, lists and libraries in SharePoint.
- Implemented security policies, permissions, groups, and content types in SharePoint.
- Provided technical support and troubleshooting assistance to users on various issues related to SharePoint.
- Performed system administration activities like adding new users, assigning permission levels on the portal sites hosted by SharePoint.
- Generated and managed content for intranet, social network and departmental SharePoint site.
- Designed and maintained SharePoint sites to facilitate collaboration and information sharing among team members.
- Developed and maintained SharePoint site collections, content databases, web applications, sites, lists and libraries.
- Assisted with the design and development of user interfaces for web parts, pages, applications on SharePoint platform.
- Developed Microsoft Office solutions for clients utilizing SharePoint, Excel, and Access.
- Configured user permissions for various SharePoint objects including sites, lists and document libraries.
- Assisted with migration projects involving moving content between different versions of SharePoint platforms.
- Configured and managed SharePoint sites, libraries, lists, content types, and columns.
- Implemented solution packages like features, Web Parts, master pages to customize the look and feel of a SharePoint site.
- Configured SharePoint applications, services, search settings, web parts, security groups and permission levels.
Administrative Assistant I
Alabama Department of Revenue
Montgomery, US
07.2019 - 08.2021
- Coordinated office activities and maintained organized filing systems for efficient operations.
- Executed office tasks including typing forms, data entry, answering phones, filing, and managing department-specific documentation and records.
- Managed correspondence and responded to inquiries from the public and internal staff.
- Assisted in preparing reports and documents for departmental meetings and presentations.
RECORDS IDENTIFICATION CLERK
Montgomery Police Department
Montgomery, US
12.2015 - 07.2019
- Combined multiple arrest reports into a single document for accurate record-keeping.
- Coordinated organization of incoming warrants for efficient processing.
- Organized and filed incoming warrants for efficient retrieval.
- Call incoming domestic violence warrants into dispatch.
- Convert old paper reports to digital format for improved accessibility.
- Conducted background checks for public clients, ensuring compliance with legal requirements.
- Perform background checks for law enforcement, the government, etc. free of charge.
- Process incoming officer incident offense (IO) reports.
- Provide IO reports for a fee.
- Provide accident reports for a fee.
- Consolidated incident offense reports for comprehensive data analysis.
- Process incoming impounds.
- Provide impound release paperwork for a fee.
- Search for Incident Reports for Detectives to Expunge Records
- Make the entire City of Montgomery Worker Identification Entry Badges.
- Created ID badges for Montgomery City employees to ensure proper identification.
- Fingerprint new hires for communications
- Make Chauffeur's License Fingerprint Interns
- Typed instructions for operating the microfilm machine.
- Write the warrant numbers on the arrest reports daily before they are given to data entry.
- Processed youthful offender cases for the city and county by sealing juvenile records.
- Provided assistance to customers at front and back service windows to enhance their experience.
MUNICIPAL JAIL CORRECTIONS OFFICER
MPD
Montgomery, US
07.2012 - 01.2016
- Monitored and inspected jail cells to identify and address safety and security issues
- Enforced rules and regulations to maintain order and safety within the facility
- Patrolled jail cells hourly to ensure security and compliance with facility policies
- Ensured proper documentation and processing of new inmates
- Escorted inmates to the nurse.
- Assisted the nurse during the pill call.
- Conducted daily roll calls to verify inmate attendance.
- Visually inspected the jail to make sure it was always secure.
- Used RFID badges and keys to open all doors
- Logged all duties at the end of the shift.
- Removed trash from facility at the end of each shift to maintain cleanliness.
Cashier/Pharmacy Tech
CVS PHARMACY
Prattville, US
12.2007 - 07.2012
- Delivered medications promptly, ensuring customer satisfaction
- Operated cash register, processing transactions efficiently
- Guided customers in product selection, enhancing shopping experience
- Replenished store shelves daily to maintain product availability
- Conducted inventory checks for stock management
Retail Associate/Cashier
CATO
Prattville, US
05.2005 - 01.2009
- Operated cash register accurately during shifts.
- Processed returns and exchanged items.
- Assisted store manager with opening and closing procedures to ensure smooth operations.
- Organized store layout, unloaded shipments, and displayed new merchandise every Monday.
- Cleaned store each night to maintain a welcoming environment for customers.
Education
Network Technician -
VIRGINIA COLLEGE
Montgomery, AL01-2014
Computer Science -
TROY UNIVERSITY
Troy, AL01-2011
Diploma -
PRATTVILLE HIGH SCHOOL
Prattville, AL01-2006
Skills
- SharePoint setup
- Microsoft Office
- Excel
- Microsoft Word
- Outlook
- PowerPoint
- Data Entry
- Record keeping
- Document management
- Clerical
- Filing
- Office Management
- Office organization
- Ticketing system
- Technical Support
- IT Support
- System Maintenance
- TeamViewer
- Project Coordination
- Schedule management
- Calendaring
- Typing
- Scanning
- Spreadsheet development
- Invoice processing
- Inventory management
- Customer Service
- Client assistance
- Active Listening
- Detail orientation
- Detail-oriented
- Process Improvement
- Research
- Effective communication
- Problem solving
- Time management
- Team collaboration
- Adaptable
- Memo preparation
- Team collaboration
- Records administration
- Schedule management
- Spreadsheet development
- Invoice processing
- Schedule coordination
Technical Skills
- PowerPoint
- Microsoft Word
- Troubleshooting
- Printer Setup
- Remote Desktop
- Remote Assistance
- Fabricate, install and terminate Cat 5 cable
- Antivirus Installation
- Reimaging
- Able to Listen
- Creative Thinker
- Adaptable
- Accept Feedback
- Outlook
Personal Information
Timeline
Administrative Assistant III
Alabama Department of Human Resources
08.2021 - Current
Administrative Assistant I
Alabama Department of Revenue
07.2019 - 08.2021
RECORDS IDENTIFICATION CLERK
Montgomery Police Department
12.2015 - 07.2019
MUNICIPAL JAIL CORRECTIONS OFFICER
MPD
07.2012 - 01.2016
Cashier/Pharmacy Tech
CVS PHARMACY
12.2007 - 07.2012
Retail Associate/Cashier
CATO
05.2005 - 01.2009
Network Technician -
VIRGINIA COLLEGE
Computer Science -
TROY UNIVERSITY
Diploma -
PRATTVILLE HIGH SCHOOL