Summary
Overview
Work History
Education
Skills
Timeline
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RELEESA WILLIAMS

STRATFORD,CT

Summary

Healthcare Revenue Cycle, Claims Processor, Grant Program Customer Service Professional. Adept at handling clerical tasks such as claims processing, customer followup, manual payment processing with minimal oversight. Skilled listener, speaker and complex problem-solver. Skilled in handling multiple projects with time sensitive high-pressure deadlines. Proficient with accounting systems and related computer software programs. Familiar with preparing and updating claims, maintaining thorough and compliant records, and resolving customer issues. Positive and upbeat when answering questions and offering information. offering over 15 years experience in Healthcare and Medical Management industries.

Overview

7
7
years of professional experience

Work History

Medical Billing Specialist

VCUHS
Richmond, VA
10.2013 - 08.2019
  • Managed thirteen (13) special programs including various transplant programs: Transplant Recipient, Clinical Transplant, National Kidney/Liver Donor-Recipient, criminal victim funding, student athlete billing for central Virginia colleges, state hospitals and major not for profit grant programs
  • Manually billed grant programs based contractual adjustments
  • Followed claims for payments and executed contractual adjustments to bring accounts to zero balance
  • Communication with all internal and external stakeholders including patients, community organizations, program partners and internal department billing contacts
  • Interfaced with multiple billing and data software systems also participated in the development and testing of clinical trial billing process management software
  • Extensive use of Microsoft office programs to manage multiple spreadsheets, email, calendars and mailing lists
  • Accomplished department quality and quota standards with excellence.

Loan Processor Assistant

SunTrust Mortgage
Glen Allen, VA
02.2013 - 08.2013
  • Setup digital and paper files for refinance and purchase loan files
  • Ordered various documents including verification of employment, payoffs, SAMS, NMLS, MERS, FEMA and others for VA, FHA Conventional and Harp loans
  • Prepared/Ordered file documents for mortgage closing
  • Ordered Appraisal and Title documents
  • Reviewed digital file input to ensure information transfer and input into all data systems
  • Responsible for updating loans in all data systems
  • Communicated with the loan officer to ensure digital loans are transferred to a responsible loan processor
  • Met daily production and file setup requirements with excellence.

Customer Account Specialist

National Default Servicing, LLC
Meriden, CT
05.2012 - 11.2012
  • Discuss and advise customers of mortgage products available for defaulted mortgage accounts
  • Service customer for loss mitigation opportunities from to meet the customer’s mortgage obligation options
  • Performed quality review on client default servicing software “Equator”, making appropriate judgment decisions to approve, soft-decline or reject submitted mortgage documentation
  • Reviewed loss litigation support documentation to determine accuracy in accordance with industry guidelines
  • Managed ongoing production of daily “Team Lead Tasks” to ensure loans do not exceed Client threshold for aging and meeting or exceeding established daily personal and team productivity and quality goals.

Education

High School Diploma -

Choate Rosemary Hall
Wallingford, CT

No Degree - Marketing

Post University
Waterbury, CT

Skills

  • Customer Contact
  • Verbal and Written Communication
  • Billing Data Verification
  • Relationship Building
  • Billing and Invoicing
  • Itemized Statement Preparation
  • Adding, Calculating and Billing Machines
  • Problem Sensitivity
  • Fee and Charge Computation
  • Manuel Claim Review and Reconciliation
  • Customer, Clients and Organization Service
  • IDX, EMR, CMS, HIPAA

Timeline

Medical Billing Specialist

VCUHS
10.2013 - 08.2019

Loan Processor Assistant

SunTrust Mortgage
02.2013 - 08.2013

Customer Account Specialist

National Default Servicing, LLC
05.2012 - 11.2012

High School Diploma -

Choate Rosemary Hall

No Degree - Marketing

Post University

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RELEESA WILLIAMS