Relynda Weires
Honolulu
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Enterprise Rent-A-Car
Honolulu
12.2024 - Current
- Assisted customers with vehicle selection, ensuring satisfactory rental experiences.
- Processed rental agreements using internal systems, maintaining accuracy and efficiency.
- Monitored vehicle inventory levels, coordinating maintenance to ensure fleet readiness.
- Trained new staff on customer service protocols and company standards for operational consistency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Floater
Adecco Staffing Agency
Honolulu, HI
02.2020 - 02.2025
- Worked for different businesses on contracts provided only Temporary positions.
- Hawaii Telcom// Call Center handled Billing & Techinical support calls (2020-2022)
- First Hawaiian Bank Call Center (2022-2022)
- The Cab Billing Dept (2023-2023)
Account Manager, Inside Sales
Attorneys For Freedom Law Firm
Honolulu, HI
08.2023 - 02.2024
- Developed and maintained strong client relationships, ensuring high levels of customer satisfaction.
- Coordinated communication between clients and legal teams to streamline case management processes.
- Consistently met or exceeded quarterly sales targets by diligently monitoring progress toward goals.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Car Salesperson
Aloha Kia Pre Owned
Honolulu, HI
03.2022 - 11.2022
- Cultivated strong customer relationships, enhancing client satisfaction and loyalty.
- Demonstrated product knowledge, effectively communicating features and benefits to potential buyers.
- Developed targeted marketing strategies to attract new clientele and increase foot traffic.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Customer Service Representative/Insurance Claims Specialist
State Farm Insurance Inc
Honolulu, HI
03.2015 - 01.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed policy updates and claims processing with attention to detail and accuracy.
- Educated clients on insurance products, enhancing customer understanding and satisfaction.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Computer Science
Kapiolani Community College
Honolulu08-2009
High School Diploma -
Kaimuki High School
HonoluluSkills
- Customer service
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Payment processing
- Microsoft outlook
- Product knowledge
- Order processing
- Administrative support
- Staff training
- Data entry
Timeline
Customer Service Representative
Enterprise Rent-A-Car
12.2024 - Current
Account Manager, Inside Sales
Attorneys For Freedom Law Firm
08.2023 - 02.2024
Car Salesperson
Aloha Kia Pre Owned
03.2022 - 11.2022
Floater
Adecco Staffing Agency
02.2020 - 02.2025
Customer Service Representative/Insurance Claims Specialist
State Farm Insurance Inc
03.2015 - 01.2020
High School Diploma -
Kaimuki High School
No Degree - Computer Science
Kapiolani Community College