Remia Gurvin
Atlanta,United States
Summary
Dynamic Customer Success Manager with over four years of experience in fostering client relationships and driving customer satisfaction to enhance retention. Proven expertise in analyzing customer feedback and implementing service improvements, while delivering effective training to empower clients. Adept in leveraging data analytics tools, such as Salesforce and Tableau, to generate insights that inform strategy and operational excellence. Skilled in account management, with a strong focus on upselling and maximizing revenue opportunities through collaborative efforts with sales teams. Committed to maintaining high client renewal rates and ensuring exceptional service delivery across diverse portfolios.
Overview
3
3
years of professional experience
Work History
Account Manager
Vonage Business
Atlanta
05.2024 - Current
- Cultivated strong client relationships, enhancing customer satisfaction and retention rates.
- Analyzed customer feedback, implementing strategic service improvements to optimize client experience.
- Delivered targeted training sessions, empowering clients to effectively utilize products and services.
- Leveraged Salesforce and Tableau for data-driven insights, driving operational excellence and informed decision-making.
- Collaborated with sales teams to identify upselling opportunities, maximizing revenue across diverse portfolios.
Customer Success Manager (Contract)
Paramount Global
New York City
05.2023 - 12.2025
- Cultivated strong client relationships to drive customer satisfaction and retention.
- Analyzed customer feedback to enhance service delivery and product offerings.
- Developed training materials and conducted sessions to empower clients in product usage.
- Collaborated with sales teams to identify upselling opportunities and maximize revenue.
- Generated detailed reports on customer engagement metrics using Salesforce and Tableau.
Account Manager
Accenture
Atlanta
05.2023 - 04.2024
- Foster strong client relationships to drive customer satisfaction and retention.
- Analyze customer feedback to implement service improvements and enhance overall experience.
- Leverage Salesforce and Tableau for data analytics to inform strategic decisions.
- Collaborate with sales teams to identify upselling opportunities and maximize revenue.
- Deliver training sessions to empower clients, ensuring exceptional service delivery.
Education
High School Diploma - undefined
Creekside High School
FairburnSome College (No Degree) - undefined
Albany State University
Albany01.2018
Skills
- Marketing
- Campaign Management
- Negotiation
- B2B Sales
- Relationship building
- Reports and Dashboards
- Tableau
- Salesforce
- Cold calling
- CRM
- Time Management
- Dependable and Responsible
- Problem-Solving
- Customer Relations
- Project Planning
- Relationship Building
- Product Knowledge
- Strategic Prospecting
- Problem Solving
- Contract Management
- Sales Analytics
- Objection Handling
Timeline
Account Manager
Vonage Business
05.2024 - Current
Customer Success Manager (Contract)
Paramount Global
05.2023 - 12.2025
Account Manager
Accenture
05.2023 - 04.2024
Some College (No Degree) - undefined
Albany State University
High School Diploma - undefined
Creekside High School