An enthusiastic customer service representative exploring for a position with a company where I can grow as well as show my skills of working well with others, dependability, being detailed oriented and multitasking.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
United Health Care: CSR
Memphis, Tn (remote)
09.2023 - 07.2024
Scheduled transportation rides for united healthcare members to and from planned approved appointments.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Customer Service Representative
CVS Specialty Pharmacy
Memphis, TN
04.2021 - 03.2023
Conducted training sessions for new hires, ensuring consistent level of service across team.
Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Trained new Customer Service Representatives on company policies, procedures, and best practices.
Pharmacy Technician
Walgreens
Memphis, TN
03.2019 - 08.2022
Stocked, labeled, and inventoried medication to keep accurate records.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Education
Associate's degree - Pharmacy technician
Concorde Career College
Memphis, TN
03.2016
Skills
Customer service
Patient confidentiality
Medicare and Medicaid process
Data entry
Type 40 Wpm
Problem solving
Active listening
Patience
Adaptability
Tenacity
Conflict Resolution
Roles And Responsibilities
Kept customer account information current and accurate by preparing, completing, and processing forms and database changes.
Assisted customers with placing orders, navigating systems, and locating items in person or over the phone to solve their problem.
Helped patients save money on their medical bills by suggesting generic alternatives to prescription medications.
Went over account and service histories to look for patterns and unresolved issues.
Resolved customer concerns with friendly and knowledgeable service.
Double-checked patient data and billing information in order to identify and correct erroneous bills caused by system errors.