Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
Personal Information
Timeline
Generic

Remisha Epps

Memphis,USA

Summary

An enthusiastic customer service representative exploring for a position with a company where I can grow as well as show my skills of working well with others, dependability, being detailed oriented and multitasking.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

United Health Care: CSR
Memphis, Tn (remote)
09.2023 - 07.2024
  • Scheduled transportation rides for united healthcare members to and from planned approved appointments.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

CVS Specialty Pharmacy
Memphis, TN
04.2021 - 03.2023
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Pharmacy Technician

Walgreens
Memphis, TN
03.2019 - 08.2022
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Education

Associate's degree - Pharmacy technician

Concorde Career College
Memphis, TN
03.2016

Skills

  • Customer service
  • Patient confidentiality
  • Medicare and Medicaid process
  • Data entry
  • Type 40 Wpm
  • Problem solving
  • Active listening
  • Patience
  • Adaptability
  • Tenacity
  • Conflict Resolution

Roles And Responsibilities

  • Kept customer account information current and accurate by preparing, completing, and processing forms and database changes.
  • Assisted customers with placing orders, navigating systems, and locating items in person or over the phone to solve their problem.
  • Helped patients save money on their medical bills by suggesting generic alternatives to prescription medications.
  • Went over account and service histories to look for patterns and unresolved issues.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Double-checked patient data and billing information in order to identify and correct erroneous bills caused by system errors.

Personal Information

Title: Customer Service Representative

Timeline

Customer Service Representative

United Health Care: CSR
09.2023 - 07.2024

Customer Service Representative

CVS Specialty Pharmacy
04.2021 - 03.2023

Pharmacy Technician

Walgreens
03.2019 - 08.2022

Associate's degree - Pharmacy technician

Concorde Career College
Remisha Epps