Remma Kusto
Denver,CO
Summary
Dynamic Case Manager with a proven track record at Shared Beginnings, adept at developing tailored care plans and advocating for client rights. Skilled in multidisciplinary collaboration and resource coordination, I enhance service delivery while maintaining compliance. Known for exceptional communication and problem-solving abilities, I empower clients through education and support.
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
9
9
years of professional experience
Work History
Case Manager
Shared Beginnings
Fayetteville, AR
10.2020 - 01.2023
- Developed and implemented individualized care plans for clients to address diverse needs.
- Coordinated with multidisciplinary teams to ensure comprehensive service delivery.
- Assessed client progress through regular evaluations and adjusted care strategies accordingly.
- Facilitated access to community resources, enhancing client support networks.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Receptionist
Springdale Community Clinic
Springdale, AR
02.2017 - 09.2021
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and medical staff, enhancing overall service delivery.
- Implemented electronic health record system improvements, streamlining data entry processes.
- Trained new reception staff on clinic procedures and customer service best practices.
- Developed patient follow-up protocols, increasing appointment adherence rates.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Dental Assistant
Southern Smiles Pediatric
Cameron, NC
01.2014 - 01.2017
- Assisted dentists with pediatric procedures, ensuring patient comfort and safety during treatments.
- Prepared examination rooms and sterilized dental instruments to maintain a clean environment.
- Educated patients and families on oral hygiene practices, fostering long-term dental health.
- Managed patient records efficiently using practice management software to ensure accurate information retrieval.
- Collaborated with team members to streamline appointment scheduling, enhancing clinic workflow.
- Monitored inventory levels of dental supplies, coordinating reorders to prevent shortages.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Education
High School Diploma -
Wanda R Smith High
Keene, TX05-2007
Skills
- Case management
- Care plan development
- Client advocacy
- Multidisciplinary collaboration
- Client assessment
- Resource coordination
- Documentation compliance
- Appointment scheduling
- Communication skills
- Patient education
- Team training and development
- Workflow optimization
- Patient follow-up protocols
- Customer service excellence
- Safety standards adherence
- Problem-solving
- Active listening
- Time management
- Case documentation
- Documentation and reporting
- Organization and multitasking
- Decision-making
- Positive attitude
- Community outreach
- MS office
Languages
Marshallese
Native or Bilingual
Timeline
Case Manager
Shared Beginnings
10.2020 - 01.2023
Receptionist
Springdale Community Clinic
02.2017 - 09.2021
Dental Assistant
Southern Smiles Pediatric
01.2014 - 01.2017
High School Diploma -
Wanda R Smith High