Summary
Work History
Education
Skills
Timeline
Generic

Remy Enyi

Falling Waters,West Virginia

Summary

Adaptable and experienced IT or Health Information Technology student with over 10 years of background in customer service and nursing assistance. Known for organization, flexibility, and being a valuable team player with excellent interpersonal and communication skills. Committed to delivering exceptional customer support and maintaining data integrity. Acknowledged for providing outstanding service and effective communication, resulting in high customer retention and positive feedback. Demonstrated ability to implement efficient processes that drive profitability.

Work History

Certified Nursing Assistant

Adventist Home Health Care
Silver Spring, MD
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
  • Researched different diagnoses to become familiar with presentation and treatment protocols
  • Maintained optimal supply levels to meet patient needs
  • Set up doctor's appointments and helped explain the doctor's orders
  • Maintained a client relationship for over three years, earning their trust and recognition as the best they had encountered

Healthcare Customer Service Representative

TTEC
Remote
  • Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one
  • Answer incoming communications from customers
  • Conduct research to provide answers for customers to resolve their issues
  • You'll contribute to the success of the customer experience and the overall success of the team

Assistant Manager / Sale Associate

Staples
Laurel, MD
  • Greeted customers and ascertained what each customer wants or needs
  • Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires
  • Computed sales prices, total purchases, and received and processed cash or credit payment
  • Prepared merchandise for purchase or rental
  • Answered questions regarding the store and its merchandise
  • Received a customer service achievement reward
  • Scheduled employee work

Medical Customer Service Representative

Doctor’s Community Hospital
Lanham, DC
  • Multitasked and excelled at a high volume of calls
  • Completed weekly Team Manager Scorecard for review with the Operations Manager
  • Accurately verified customer information
  • Managed financial implications of attrition and attendance by maintaining program specific goals
  • Provided exceptional customer service to internal and external customers; resolved any requests in a timely and accurate manner and escalated complaints accordingly

Education

Nursing Certificate - CNA

Fomen Nursing School
Adelphi

Associate - Information Technologies

Southern New Hampshire University
10.2024

Skills

  • Proficient in Microsoft Office Suite
  • Devoted to Data Integrity
  • Order Processing
  • High Customer Service Standards
  • Patient Assessments
  • Patient/Family Education
  • Patient Charting
  • Problem-Solving
  • Time Management
  • Communication
  • Leadership
  • Organization
  • Creative
  • Teamwork

Timeline

Certified Nursing Assistant

Adventist Home Health Care

Healthcare Customer Service Representative

TTEC

Assistant Manager / Sale Associate

Staples

Medical Customer Service Representative

Doctor’s Community Hospital

Nursing Certificate - CNA

Fomen Nursing School

Associate - Information Technologies

Southern New Hampshire University

Similar Profiles

CREATE PROFILE
Remy Enyi