Roxanne Coley-Martin
Bloomfield,Connecticut
Summary
Roxanne Coley-Martin is an energetic and self-motivated individual who exudes a high level of professionalism coupled with superb analytical and organizational skills. With an adaptable personality and an unending zeal for personal and professional growth, I am poised to be of tremendous value to any organization I enter.
To attain a challenging yet rewarding position I am able to utilize my skills to add value to the organization. The position should allow for continued personal and professional growth commensurate with achievements.
Overview
13
13
years of professional experience
Work History
Certified Nursing Assistant
03.2022 - Current
- Provides patient comfort by utilizing resources and material
- Transporting patients to and from appointments
- Answering patients call light and requests
- Reporting observation of the patients to the nursing supervisor
- Document actions by completing forms, reports, logs and records.
- Assisting residents with ADLs
Secretary
Landscaping & Tree Removal Connecticut
07.2021 - 12.2022
- Answering phone calls & emails, setting appointments for customers & landscaper, taking messages & handling correspondence.
- Sending estimates via email to customers using QuickBooks.
- Monitoring day to day activities of the company maintaining diaries and arranging appointments.
- Ensure day to day social media activities are up to date.
- Logging, processing bills & expenses.
- Prioritizing workloads.
- Liaising with relevant organizations and clients.
Warehouse Associate
Rich & Rugged Tshirt Factory
02.2021 - 07.2021
- Folding, tagging & Sizing t shirts
- Picking & preparing orders for shipment
- Reviewing payment details and shipment before shipping out to customers
Customer Service Representative (Temporary)
Tip Friendly Society
11.2019 - 12.2019
- Disseminated information and provided direct services support to clients including loan products available from the organization.
- Introduce and assist Clients to different loan products that the society offers.
- Prepared statements as requested by clients
- Processed client transactions
- Introduced and discussed different Insurance Plan to new & existing Clients
- Respond to client account enquiries
- Dispatch documents to third parties as requested by clients
Customer Service Agent
Jamaica Public Service
11.2016 - 10.2019
- Processed customers with irregularities and addressed their billing issues and/or queries
- Worked alongside Losses team to implement measures to curtail electricity theft
- Assigned and closed service orders
- Issued materials and work orders to field technicians and contractors
- Create new contracts, process irregularities, respond to customer complaints and addressed billing issues and/or queries.
- Responding to concern & bill quarry via Email and phone call.
- Promote and sale of value-added energy saving products and services at the JPS eStore where sales target of over $100,00 monthly has been achieved.
- Coordinate weekly safety meeting activities
- Assist with implementing strategies aimed at improving value of service offered to customers
Front Line Teller
Grace Kennedy Money Services
10.2015 - 11.2016
- Assisted customers with bill payment transactions
- Processed and prepared documents for close of business records
- Verified cash vault with cashiers and along with handling large volumes of cash for Guardsman Limited
Sales Assistant
Old Farmer’s Almanac General Store
07.2015 - 09.2015
- Assisted customers around the store
- Conducted inventory and restocking of shelves
- Conducted cashiering duties
J1 Work & Travel Program
05.2013 - 09.2015
- Executed different roles as housekeeper, deli clerk and kitchen staff at Chula Vista Resort, Pathmark, Alama Smokehouse respectively.
Education
Bachelor of Science - Education
Knox Community College
Spalding Clarendon, Jamaica05-2015
Skills
- Excellent communication, time management and problem solving skills
- Ability to maintain confidentiality along with excellent record keeping and documentation skills
- Proficient in Microsoft Office Suite
- Strong Leadership, Supervisory and Management skills
- Very dependable, flexible and team oriented
- Great multi-tasking ability and ability to work in a fast paced environment
- Detail oriented and ability to meet deadlines
- Proficient in Quickbooks
Timeline
Certified Nursing Assistant
03.2022 - Current
Secretary
Landscaping & Tree Removal Connecticut
07.2021 - 12.2022
Warehouse Associate
Rich & Rugged Tshirt Factory
02.2021 - 07.2021
Customer Service Representative (Temporary)
Tip Friendly Society
11.2019 - 12.2019
Customer Service Agent
Jamaica Public Service
11.2016 - 10.2019
Front Line Teller
Grace Kennedy Money Services
10.2015 - 11.2016
Sales Assistant
Old Farmer’s Almanac General Store
07.2015 - 09.2015
J1 Work & Travel Program
05.2013 - 09.2015
Bachelor of Science - Education
Knox Community College