Ren Andrews
Chicago,IL
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to increase campaign revenue and promote organizational efficiency. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Enterprise Merchant Success Manager
Groupon
04.2021 - 07.2022
- Manage enterprise accounts and partnerships with an annual $250k NOB or higher
- Create a new queue-based management system to streamline merchant and internal requests
- Coordinate between merchant partners, sales strategists, customer service, engineer teams, and other internal departments
- Identify technical errors with customer-, internal-, and merchant-facing systems and work with engineering teams to remedy
- Train new hires with personalized feedback and training schedule, adapting to each as they learned
- Organize weekly check-ins to establish communication, expectations, and standards
- Audit deals with high refund rates, editing and restructuring to significantly reduce refunds
- Maintain, reload existing supply as well as determine where new supply can be unlocked
- Send new agreements and work with creative teams to complete new deals
- Launch specialized campaigns with multi-market, high profile merchants
- Lead trainings and refreshers on specialized tasks, changes in goals, and new processes
Content Specialist
Groupon
08.2017 - 04.2020
- Write content, vet new deals for accuracy, and solve high volumes of site edit tickets to resolve issues on live deals
- Lead round-table sessions with several sales departments to proactively correct pain points, streamline communication between departments, and draft shared resources
- Hold training sessions to refresh on evolving tasks and introduce new processes
- Develop resource and process guides for both internal and external teams
- Design projects and manage oversee teams to improve content and site-edit processes
- Specialize in writing, vetting, and editing deals for top national merchants (e.g. Costco, Blooming Brands, Shutterfly, etc.)
- Handle escalated deal issues to ensure deals launched correctly and on schedule
- Audit writing and vetting standards to track and correct common errors
- Exceed productivity goals every month in 2018 and 2019
- Less than 0.1% error rate every month in 2018 and 2019
Development and Marketing Coordinator
Back On My Feet NYC
08.2016 - 08.2017
- Produce engaging content for social media and electronic communication
- Coordinate with media opportunities to secure the best representation of our organization
- Manage peer-to-peer fundraisers, helping them reach their goals and build further engagement
- Generate, schedule, and post engaging content on social media and in newsletters
- Organize and implement marketing strategies for fundraisers to use
- Coordinate print and film media opportunities, ensuring consistent image and language standards
- Collect, organize, and auction-off over a hundred items for the annual gala
- Plan and lead night-of operations, including live and silent auctions
Staff Manager
FRO.ZEN.YO.
06.2011 - 01.2014
- Coordinate staff availability and oversaw staff training for new stores
- Organize products and on-hand finances
- Engage the community to establish customer relationships and a welcoming environment
Education
Bachelor of Arts - English Creative Writing
DePaul University
Chicago06.2016
Skills
- Merchant Relations
- Revenue Growth
- Quality Control Standards
- Operational Efficiency
- Customer Engagement
- Communication Connoisseur
- Key Account Development
- Business Performance Improvement
- Mentoring
- Resolving Operational Issues
Timeline
Enterprise Merchant Success Manager
Groupon
04.2021 - 07.2022
Content Specialist
Groupon
08.2017 - 04.2020
Development and Marketing Coordinator
Back On My Feet NYC
08.2016 - 08.2017
Staff Manager
FRO.ZEN.YO.
06.2011 - 01.2014
Bachelor of Arts - English Creative Writing
DePaul University