Engagement Manager
Shift4 Payments
- Managed Skytab POS installs involving multiple teams and large budgets, consistently meeting or exceeding expectations.
- Collaborated with sales, programming, delivery, and installation teams to manage seamless client boarding experiences.
- Consulted with teams on established best practices and process improvements.
- Managed client expectations and mitigated potential conflicts, ensuring a high level of customer satisfaction throughout the engagement process.