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Ren Kropp
Portage,MI
Summary
Results-oriented retail professional possessing 4+ years’ experience boasting operational excellence in high-volume retail settings. Demonstrated skills in training personnel, managing workflow, addressing customer concerns, and overseeing inventory management and merchandising requirements. Known for exceptional efficiency, excellent customer service, and taking on leadership roles.
Overview
5
5
years of professional experience
Work History
Curbside Pickup Clerk
Meijer
8850 Shaver Rd Portage, MI 49024
09.2025 - Current
- Efficiently fulfilled and coordinated customer pickup orders while consistently maintaining one of the department's highest pick rates (140+ picks per hour), consistently exceeding productivity expectations without compromising order accuracy or customer service standards.
- Successfully provided on-the-job training to over 5 employees in the department to be able to handle productivity requirements and service standards
- Acted as an unofficial shift-lead and maintained department productivity and service standards during a leadership transition by coordinating workflow, answering associate questions, and supporting daily operations.
- Resolved customer concerns, order discrepancies, and operational issues to maintain department efficiency and customer satisfaction.
Aisles Online Clerk
Hy-Vee
1307 E North Ave, Belton, MO 64012
12.2021 - 12.2024
- Completed online orders and maintained accuracy, efficiency, and high levels of customer satisfaction in a busy retail setting.
- Maintained efficient daily operations and uplifted the customer experience by providing customer service and operational support to guests and team members
- Supported consistent department performance by effectively prioritizing tasks and adapting to fluctuating order volumes and customer demand.
- Built strong working relationships with customers and team members through effective communication, collaboration, and problem-solving.
General Merchandise Stocker
Hy-Vee
1307 E North Ave, Belton, MO 64012
06.2021 - 12.2021
- Reached inventory management and merchandising goals by organizing and stocking products to maintain availability, presentation standards, and efficient store operations.
- Managed inventory counts and stock monitoring processes to ensure accurate product availability and adherence to store standards.
- Supported departmental sales goals by creating and maintaining promotional and seasonal displays that increased product visibility, drove customer engagement, and enhanced the overall shopping experience.
- Consistently lifted materials weighing as much as 50 pounds.
Skills
- Team Leadership
- Customer Service
- Retail Operations
- Inventory Management
- Visual Merchandising
- Employee Training
Timeline
Curbside Pickup Clerk
Meijer
09.2025 - Current
Aisles Online Clerk
Hy-Vee
12.2021 - 12.2024
General Merchandise Stocker
Hy-Vee
06.2021 - 12.2021