Andrew Salibo
Summary
Strategic team lead with expertise in leadership, customer service, and problem-solving. Enhances team performance and operational efficiency while fostering a productive work environment. Builds strong client relationships and maintains high customer satisfaction. Committed to cultivating partnerships and driving business growth.
Overview
11
11
years of professional experience
Work History
Team Lead Curbside Pickup
Walmart
Sacramento
03.2023 - Current
- Led team in daily operations, optimizing workflow and enhancing service delivery.
- Trained new associates on company policies and procedures.
- Facilitated team meetings to align on goals and collaboratively address challenges.
- Resolved customer inquiries and complaints, maintaining professionalism and ensuring satisfaction.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Shift Manager
Gamestop
Citrus Heights
09.2015 - 03.2023
- Supervised daily operations and ensured compliance with company policies.
- Directed and led employees and team members on effective operations, methods and procedures.
- Trained new employees on customer service standards and operational procedures.
- Taught staff upselling techniques to meet revenue targets.
- Managed inventory levels and facilitated restocking of merchandise.
- Addressed customer inquiries and resolved product-related issues to enhance customer satisfaction.
- Oversaw daily cash intake by reconciling registers and ensuring accurate profit tabulation.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Education
Associate of Arts - Biblical Studies
Epic Bible College
Sacramento06-2015
Some College (No Degree) - Hospitality Management
American River College
Sacramento, CASkills
- Order fulfillment
- Inventory management
- Operational efficiency
- Team leadership
- Employee training
- Customer service
- Effective communication
Timeline
Team Lead Curbside Pickup
Walmart
03.2023 - Current
Shift Manager
Gamestop
09.2015 - 03.2023
Associate of Arts - Biblical Studies
Epic Bible College
Some College (No Degree) - Hospitality Management
American River College