Keane Viglione
Clinton Township,MI
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
6
6
years of post-secondary education
30
30
years of professional experience
Work History
Pickup Team Lead/Leader
Meijer
Clinton Township, Michigan
04.2024 - Current
- Scheduled team members for shifts to align with business needs and manage customer volume effectively.
- Resolved customer issues and complaints to enhance satisfaction and loyalty.
- Delegated duties among team members to ensure timely order fulfillment and delivery.
- Supported inventory management to ensure product availability.
- Picked orders and delivered orders to customers
- Trained new staff in relevant processes and procedures.
- Motivated staff through positive reinforcement techniques.
- Collaborated with the management team to implement new work procedures or policies.
Grocery Clerk
Meijer
Clinton Township, Michigan
09.2008 - 01.2021
- Trained associates on Meijer service standards and store procedures.
- Monitored inventory levels and replenished merchandise across departments.
- Checked displays for pricing, signage, and merchandising accuracy.
- Enforced safety practices and addressed workplace hazards promptly.
- Trained new staff in relevant processes and procedures.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Customer Service Representative
Marlo Beauty Supply
Ferndale, MI
04.2004 - 05.2006
- Took customer orders over phone
- Handled customer issues and complaints
- Worked in warehouse pulling orders and packing them
- Handled customer returns and damages
Customer Service Representative
Flagstar Bank
Troy, MI
09.2002 - 08.2003
- Answered calls regarding status of loan funding
- Processed loans for funding
- Called insurance companies for updates on licenses
Accounts Receivable Clerk
Accountemps
Troy, Michigan
06.2000 - 09.2002
- Inputted cash paid into customer accounts to update system
- Contacted customers regarding discrepancies in amount paid
- Processed customer invoices and posted payments using Accountemps client systems.
- Reconciled receivable balances with general ledger records for staffing assignments.
- Resolved billing questions with customers and internal teams across Accountemps placements.
Assistant Bookkeeper
Harold M. Fine and Company
Southfield, Michigan
01.1997 - 05.2000
- Inputted profit and loss
- Monthly sales tax
- Clerical work
- Assisted with tax returns
- Payroll for clients
Education
Bachelor of Science - Human Services
Baker College
Clinton Township, MI 01.2014 - 12.2016
Associate of Applied Science - General Studies
Oakland Community College
Royal Oak, MI 09.2000 - 12.2002
Berkley High School
Berkley, MIAssociate of Applied Science - General Studies
Oakland Community College
Royal Oak, MI 08.1997 - 12.1997
Skills
- Order fulfillment
- Shift scheduling
- Inventory management
- Staff training
- Procedure implementation
- Customer service
- Conflict resolution
- Effective communication
- Team motivation
- Attention to detail
Timeline
Pickup Team Lead/Leader
Meijer
04.2024 - Current
Bachelor of Science - Human Services
Baker College
01.2014 - 12.2016
Grocery Clerk
Meijer
09.2008 - 01.2021
Customer Service Representative
Marlo Beauty Supply
04.2004 - 05.2006
Customer Service Representative
Flagstar Bank
09.2002 - 08.2003
Associate of Applied Science - General Studies
Oakland Community College
09.2000 - 12.2002
Accounts Receivable Clerk
Accountemps
06.2000 - 09.2002
Associate of Applied Science - General Studies
Oakland Community College
08.1997 - 12.1997
Assistant Bookkeeper
Harold M. Fine and Company
01.1997 - 05.2000
Berkley High School