Rena Ervin

• Implemented quality improvement initiatives that increased patient satisfaction scores significantly.
• Directed operational strategies to enhance patient care delivery and improve service efficiency.
• Led cross-functional teams to streamline workflows and reduce processing times for patient services.
• Fostered collaborative relationships with healthcare providers to optimize care coordination efforts.
• Oversaw budget management, ensuring cost-effective resource allocation within clinical departments.
• Currently currently oversee the daily activities of 21 staff members, comprising LPNs, RNs, and certified medical assistants, to maintain high standards of healthcare delivery.

Scheduled procedures and prepared patient charts for upcoming appointments. Managed patient flow during surgery and clinic days while addressing all concerns promptly. Assisted physicians by scribing during procedures and maintained logs for medication expiration dates and manufacturer requirements. Coordinated maintenance and compliance for all medical equipment. Worked remotely during COVID-19, facilitating telehealth visits to keep the clinic operational. Guided patients on app downloads, text link access, and dial-in options to accommodate their needs.

Administered medications and treatments per physician orders, ensuring patient safety and adherence to protocols.

Monitored vital signs and reported changes to nursing staff, facilitating timely interventions for patient care.

Assisted in developing and implementing individualized care plans, enhancing patient outcomes through tailored approaches.

Assisted the physician with procedures, maintained a sterile field, prepared charts for procedures, patient education, scheduled procedures, obtained consents, maintained logs for expiration dates,lot numbers, followed updates per CDC

Administered medications and monitored patient vitals to ensure optimal recovery outcomes.

Assisted in developing and implementing individualized care plans for diverse patient populations.

Collaborated with multidisciplinary teams to coordinate patient care and improve service delivery.

Conducted home nursing visits, providing IV therapy, wound care, medication management, and patient education, implementing preventative treatments to minimize hospital visits while performing with minimal supervision.

Administered medications and treatments as prescribed by physicians to ensure patient safety and comfort.

Monitored vital signs and documented changes in patient conditions for timely interventions.

Assisted in patient assessments, contributing to tailored care plans and enhancing recovery outcomes. Patient education of medications and disease process was key in my role to prevent exacerbations and ultimately hospitalizations.