Jun Kitagawa
Forest Hills,NY
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Logistics Coordinator
KSA America Inc.
New York, New York
11.2024 - Current
- Developed and maintained relationships with vendors, carriers, and customers to ensure efficient shipping of goods
- Assisting KSA in the specialized management of importing and exporting aerocraft parts and materials to Japan, Singapore, and Thailand
- Proficient in AES, APAR accounting, and AirwayBill filing to ensure adherence to federal and customs goods exportation protocol and proper billing after obtaining EEI number
- Managed inventory levels in person and on Excel to ensure adequate supply for operations
- Communicated with vendors to schedule freight dispatch and retrieval of customer goods
Ticketing and Customer Service Agent
Unifi Aviation Services
New York, NY
04.2014 - 04.2024
- Employed for All Nippon Airways 2018-2022 and Japan Airlines 2012-2018
- Creating flight reservations, resolving ticket issuing matters, and providing information regarding excess baggage charge for customers utilizing MARVEL systems
- Flight control tasks such as overseeing seat changes or arrangements, accounting for all passengers and required meal totals, special request confirmations, and finalizing flight control reports for the cabin
- Providing translation from English to Japanese and Japanese to English for customers in need of language assistance
- Proficient in Flight check-ins utilizing ALTEIR
- Generating sales reports for each flight to submit to the airlines
- Compliance with international and federal regulations ensuring safe travel for cabin crew and airline staff
Corporate Travel Agent
Yusen Travel
New York, NY
11.2005 - 08.2006
- Utilize APOLLO computer systems to provide competitive air fare arrangements, ground transportation, and hotel accommodations
- Organizing corporate hotel accommodations of nationwide comparisons to consistently and accurately update hotel rates
- Implement high quality customer services to resolve any concerns, refund requests, baggage and freight recovery, and any delays in accommodations
- Conduct demographic investigations to research the impact and reach of advertising methods
Education
Bachelor of Science - Travel And Tourism Management
Johnson & Wales University
Providence, RI 08.1992 - 05.1994
Associate of Science - Travel And Tourism Management
Johnson & Wales University
Providence, RI 02.1993 - 02.1994
Associate of Science - Advertisement And Public Relations
Johnson & Wales University
Providence, RI 05.1992 - 05.1993
Skills
- SABRE
- APOLLO
- Lotus
- APAR Filing
- Airway Bill processing
- Inventory management
- AES Filing
- Microsoft Word and Excel
Timeline
Logistics Coordinator
KSA America Inc.
11.2024 - Current
Ticketing and Customer Service Agent
Unifi Aviation Services
04.2014 - 04.2024
Corporate Travel Agent
Yusen Travel
11.2005 - 08.2006
Associate of Science - Travel And Tourism Management
Johnson & Wales University
02.1993 - 02.1994
Bachelor of Science - Travel And Tourism Management
Johnson & Wales University
08.1992 - 05.1994
Associate of Science - Advertisement And Public Relations
Johnson & Wales University
05.1992 - 05.1993