Rena Menéndez
Grovetown,GA
Summary
Highly skilled professional with a strong background in analytical thinking, effective communication, and collaborative teamwork. Excels in adapting quickly to new environments, ensuring a seamless transition and immediate contribution to team success. Committed to further developing professional skills and continuously learning, bringing a positive attitude and dedication to personal growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Military Orders Writer | Operations Specialist (Federal Contractor)
Advanced Technology Leaders, Inc.
07.2024 - Current
- Company Overview: Cyber Center of Excellence (CCoE) G-3/5 Operations, Plans & Training, U.S. Army TRADOC
- Draft and issue strategic task orders to internal and external stakeholders, aligning with organizational objectives
- Collaborate with cross-functional teams to resolve conflicts and ensure cohesive operational planning
- Prepare and present reports to leadership, highlighting progress and strategic initiatives
- Successfully publish over 30 orders monthly, demonstrating efficiency and attention to detail
Patient Administration Instructor (Federal Contractor)
Goldbelt LLC
07.2023 - 07.2024
- Company Overview: Regional Training Site – Medical (RTS-Med)
- Led training programs for military personnel, improving operational readiness in patient administration processes
- Developed and implemented training scenarios, improving team readiness and response capabilities
- Managed equipment and resources, ensuring optimal functionality and compliance
- Instructed on Patient Administration functions and software applications in HALO, TC2, and TRAC2ES
- Managed equipment assigned to the PAD Section as sub-hand receipt holder
- Attained certification as a Basic Life Support (BLS) Instructor
- Regional Training Site – Medical (RTS-Med)
Program Coordinator
HCA Healthcare Physician Services
01.2022 - 07.2023
- Company Overview: Doctors Specialists Bariatric and Surgical
- Oversaw patient intake and insurance verification as sole benefits specialist, streamlining processes to enhance patient experience
- Advanced to Patient Advocate, coordinating bariatric surgery programs and ensuring patient satisfaction
- Managed pre-certifications and authorizations, facilitating seamless surgical scheduling and operations
- Liaison between patients, hospitals and insurance
- Held patient workshops twice a week, educating patients on the bariatric surgery program and insurance requirements
- Doctors Specialists Bariatric and Surgical
Airfield Management Operations Lead (Federal Contractor)
Amentum, DynCorp
06.2018 - 10.2021
- Conducted comprehensive airport inspections, ensuring compliance with FAA regulations
- Provided technical guidance on airfield safety and maintenance, enhancing operational standards
- Collaborated with international teams, demonstrating adaptability and cross-cultural communication skills
- Emergency response representative
- Al Asad Air Base, Iraq | Midwest Air Traffic Control Services, Inc
- (Bagram Airfield, Afghanistan)
Medical Disability Examiner
Florida Department of Health – Disability Determinations
09.2017 - 05.2018
- Analyzed Social Security Disability claims and served as liaison between claimants and the Social Security Administration or disability insurance companies
- Reviewed and analyzed medical records, application details, and doctor recommendations to determine disability validity and severity
- Reported findings as recommendations to the Social Security Administration
Program Administrator (Federal Contractor)
Decypher Inc.
01.2016 - 07.2017
- Responsible for all office administration, customer service, and client scheduling for the Family Advocacy Program
- Prepared and maintained case records in compliance with regulations
- Completed intake to incoming patients and participated in action plan development for the Family Advocacy Outreach Prevention Team
- Presented domestic physical, sexual and emotional abuse cases to leadership at the monthly Case Review Board (CRB)
Education
Bachelor of Arts - Healthcare Administration
Ashford University
Clinton, IA11-2010
Skills
- Regulatory & Compliance Research
- Technical Writing
- Attention to Detail
- Critical Thinking
- Work Planning and Prioritization
- Client Relations
- Strong Communication Skills
- Curriculum Development
- Technology Integration Proficiency
- Strategic Planning
Certification
- Training and Doctrine Command (TRADOC) – Certificate of Enterprise Task Management Software Solution (ETMS2) Trainer October 2024
- HQ U.S. ARMY Cyber Center of Excellence – Common Faculty Development Instructor Course, Fort Eisenhower May 2024
- Google– Certificate of Project Management Professional February 2024
- USAF Transportation Command – Certificate of TRANSCOM Regulating and Command and Control Evacuation System (TRAC2ES) Instructor December 2023
- American Red Cross – Basic Life Support (BLS) Instructor Certification, RTS-Med, Fort Eisenhower November 2023
- Security Clearance – DoD SECRET 14 June 2019 - Active
Timeline
Military Orders Writer | Operations Specialist (Federal Contractor)
Advanced Technology Leaders, Inc.
07.2024 - Current
Patient Administration Instructor (Federal Contractor)
Goldbelt LLC
07.2023 - 07.2024
Program Coordinator
HCA Healthcare Physician Services
01.2022 - 07.2023
Airfield Management Operations Lead (Federal Contractor)
Amentum, DynCorp
06.2018 - 10.2021
Medical Disability Examiner
Florida Department of Health – Disability Determinations
09.2017 - 05.2018
Program Administrator (Federal Contractor)
Decypher Inc.
01.2016 - 07.2017
Bachelor of Arts - Healthcare Administration
Ashford University
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