Rena Morrison
Great Falls,MT
Summary
Results-driven professional seeking position as Customer Service Representative. Flexible, specific performance and assignment driven. Professionally collaborates with diverse individuals from varying cultural and ethnic backgrounds.
Overview
20
20
years of professional experience
Work History
Sales
Bath and Body Works
10.2023 - Current
- Working closely with customers providing customer service
- Determining their needs
- Answering their questions about our products and recommending the right solutions.
Community Resource Worker/Case Manager
Opportunities-Great Falls
09.2022 - Current
- Assist clients to achieve self sufficiency and higher standard of living through intervention, assessment, training, education, supportive services, job development, and placement programs
- Work with pathways thru state as a case manager and assist families on TANF to remove their barriers to help them become self-sufficient, adhere to program policies and procedure
- Same as job with state of Montana.
Herbalife Wellness Coach
Wellness Worx
10.2019 - Current
- Built relationships with members to promote health, encourage wellness and provide access to health services
- Provided health coaching to assist clients in attaining personal goals
- Monitored individual progress with wellness plans
- Met or exceeded monthly revenue and training goals
- Cash handling, payment processing, trouble shooting and meal preparation as needed.
Call Center Representative
FCR
12.2019 - 06.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Educated customers on company systems, form completion and access to services.
Case Manager
State Of Montana
07.2005 - 03.2019
- Assisted families and individuals to become self-sufficient
- Identified barriers to help with housing issues, mental health issues, needs for transportation, and referred for law services, social security, voc-rehab
- Daycare and Medicaid
- Adhered to all policies, maintained confidentiality and followed up in all HIPPA trainings
- Maintained a positive attitude and professional manners
- Utilized strong work ethics and effective communication
- Provided assistance with Medicaid, Social Security and Vocational Rehabilitation Services
- Assisted clients with filling out paperwork
- Managed data integrity by implementing HIPPA and safe guarding files with adherence to confidentiality
- Worked with clients to improve life choices and maximize benefits of programs we administered
- Educated clients on available services and processes to engage in program.
Case Manager Specialist
Easter Seals
07.2004 - 07.2005
- This contract was awarded to the State of Montana and I transitioned with the program to State Employment in 2005
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
- Developed and created programs and monitored effectiveness against individual participant needs
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities
- Referred families to shelters, legal resources and educational programs
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
Admissions Coordinator
Missouri River Healthcare
10.2003 - 05.2004
- Assisted in patient admission process based on federal and state laws
- Confirmed all insurance benefits met standards of admissions as dictated by policy
- Performed document filing, and faxing for long term skills nursing home
- Contacted prospective clients thru hospitals, and conducted tours for the nursing home facilities
- Completed preliminary paperwork for incoming and outgoing patients.
Education
Bachelor of Arts - Human Services
University of Great Falls
Great Falls, MT01.2002
Skills
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Knowledge of Community Services and Programs
- Administrative and Office Support
- Proficient in use of computers
- Critical Thinking
- Financial Verification
- Registration Processing
- Demographics Information
- Financial Documentation
- Staff Leadership and Direction
- Transferable and Soft skills
- Patience and Empathy at all times
- De-escalation skills
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Over 20years of Case Management
Additional Information
My passion is helping others reach their potential and helping them overcome their barriers. I enjoy being a case manager and will always strive to work in the field that i am good at. I have great success in stories of clients getting off TANF due to that they obtained full time employment, or finishing school for nursing, , obtaining their GED, obtaining housing or if have severe medical issues then have had some approved for social security. My goal is to work with clients and have them take the first step towards self-sufficiency but also referring them to appropriate services.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Sales
Bath and Body Works
10.2023 - Current
Community Resource Worker/Case Manager
Opportunities-Great Falls
09.2022 - Current
Call Center Representative
FCR
12.2019 - 06.2022
Herbalife Wellness Coach
Wellness Worx
10.2019 - Current
Case Manager
State Of Montana
07.2005 - 03.2019
Case Manager Specialist
Easter Seals
07.2004 - 07.2005
Admissions Coordinator
Missouri River Healthcare
10.2003 - 05.2004
Bachelor of Arts - Human Services
University of Great Falls
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