RENA RUDENKO
Canton,GA
Summary
Actively seeking a customer service rep opportunity with a company that will benefit from good communication skills, calm demeanor and excellent problem resolution skills
Overview
20
20
years of professional experience
Work History
Financial Services Collector
Fiserv
Atlanta, GA
02.2019 - 03.2021
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customer.
- Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
- Enhanced company reputation by professionally handling sensitive financial matters.
eCommerce Consultant
PGA TOUR Superstore
Atlanta, GA
07.2015 - 02.2019
- Build and maintain strong relationships within accounts ensuring high levels of customer satisfaction and recognition.
- Monitored customer feedback closely to address concerns promptly while taking measures for preventing future issues.
- Met productivity goals set by e-commerce management.
- Worked cooperatively and professionally with associates, customers and consumers working with and for employer.
- Increased online sales by developing and implementing effective e-commerce strategies.
- Coordinated with manufacturers and suppliers for timely delivery of products while maintaining optimal inventory levels.
Domestic Engineer
Self Employed
Phoenix, AZ And Atlanta, GA
01.2001 - 01.2015
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holidays.
- Self-motivated, with a strong sense of personal responsibility.
Education
Secondary Education and Teaching - Mathematics -
Kansas State University
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Flexible and Adaptable
- Excellent Communication
- Critical Thinking
- Calm Under Pressure
- Problem Resolution
Timeline
Financial Services Collector
Fiserv
02.2019 - 03.2021
eCommerce Consultant
PGA TOUR Superstore
07.2015 - 02.2019
Domestic Engineer
Self Employed
01.2001 - 01.2015
Secondary Education and Teaching - Mathematics -
Kansas State University