RENA RUDENKO

Canton,GA

Summary

Actively seeking a customer service rep opportunity with a company that will benefit from good communication skills, calm demeanor and excellent problem resolution skills

Overview

years of professional experience

Work History

Financial Services Collector

Fiserv

02.2019 - 03.2021

Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
Contacted customers to discuss payment schedules and set up or immediately process payments.
Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customer.
Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
Enhanced company reputation by professionally handling sensitive financial matters.

eCommerce Consultant

PGA TOUR Superstore

07.2015 - 02.2019

Build and maintain strong relationships within accounts ensuring high levels of customer satisfaction and recognition.
Monitored customer feedback closely to address concerns promptly while taking measures for preventing future issues.
Met productivity goals set by e-commerce management.
Worked cooperatively and professionally with associates, customers and consumers working with and for employer.
Increased online sales by developing and implementing effective e-commerce strategies.
Coordinated with manufacturers and suppliers for timely delivery of products while maintaining optimal inventory levels.

Domestic Engineer

Self Employed

01.2001 - 01.2015

Demonstrated strong organizational and time management skills while managing multiple projects.
Strengthened communication skills through regular interactions with others.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Managed time efficiently in order to complete all tasks within deadlines.
Worked flexible hours across night, weekend, and holidays.
Self-motivated, with a strong sense of personal responsibility.

Education

Secondary Education and Teaching - Mathematics -

Kansas State University

Skills

Friendly, Positive Attitude
Teamwork and Collaboration
Problem-Solving
Flexible and Adaptable

Excellent Communication
Critical Thinking
Calm Under Pressure
Problem Resolution

Timeline