Michelle Moore
COBDEN,IL
Summary
Dynamic Patient Financial Services professional at Southern Illinois Healthcare, recognized for exceptional problem-solving and communication skills. Proven ability to thrive in fast-paced environments while managing multiple projects. Committed to delivering outstanding customer service and fostering teamwork, consistently achieving operational efficiency and maintaining strong relationships with colleagues and clients.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
Work History
Patient Financial Services
Southern Illinois Healthcare
Carbondale IL
08.2007 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Associate of Applied Science - CERTIFIED MEDICAL ASSISTANT AND MEDICAL CODING
Shawnee Community College
Ullin IL05-2007
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Computer skills
- Decision-making
- Problem resolution
- Verbal communication
Accomplishments
First 15 years with Southern Illinois Healthcare.
The Breast Center with Providers Office
CMA (certified medical assistant).
Assist with in office procedures
Scheduling surgery, testing, followups, etc.
Faxing
Phone communication
Multitasking
Computer skills with many programs.
Assisting with management skills
Helped patients with biopsies, cyst aspirations, etc.
Breast Cancer patients needed follow up as needed due to the new diagnosis.
Oncology, testing, etc.
November 2022- present
Patient Financial Services
Insurance specialist with providers
appeals
insurance customer service via phone and website communication.
printing to PFS
Faxing explanation of benefits and claims
working a timely fashion to meet deadlines to assure claim processing.
Computer skills: Epic, Outlook, Quanum, many insurance websites.
Timeline
Patient Financial Services
Southern Illinois Healthcare
08.2007 - Current
Associate of Applied Science - CERTIFIED MEDICAL ASSISTANT AND MEDICAL CODING
Shawnee Community College