Lawanna Damous
Warren,Ohio
Summary
Performance-driven medical office professional with experience in facilitating office support and management services. Strong organizational, patient service and communication skills with the ability to independently execute daily operations. PC proficiency in MS Word, Excel, Outlook and proprietary software systems: Epic, NextGen, Cerner and SMS Invision.
Overview
16
16
years of professional experience
Work History
Remote Patient Financial Services Representative
Florida Cancer Specialists
01.2022 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Improved patient satisfaction by providing timely and accurate financial information.
- Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
- Streamlined billing processes for increased efficiency and accuracy in payment collections.
- Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
- Reduced errors in billing, conducting thorough audits of patient accounts and identifying discrepancies.
- Collaborated with case managers to assess patients'' financial needs, developing tailored assistance plans based on individual circumstances.
Patient Access Representative/Financial Counselor
Grady Health System
01.2013 - 01.2022
- Greeted patients and visitors upon appointment arrival
- Performed bed side registrations for emergency room patients using Epic software
- Answered multi-line phone system
- Interviewed patients to determine insurance eligibility requirements
- Assisted patients with applying for financial assistance such as Medicaid/Medicare and charity
- Created pre-registered accounts to prepare for inpatient/outpatient visits daily
- Obtained patient demographic information for system updates
- Explained clinical procedures and forms to new and established patients
- Maintained and ordered adequate number of supplies weekly
- Coordinated patient visits for testing at multiple sites
- Coordinated check-in/out procedures for daily clinic visits
- Scheduled/Re-scheduled clinic visits
- Performed clinic discharges for patients
- Verified insurance coverage and pre-certifications
- New hire training
- Co-payment collection
Weekend Intake Coordinator
Dekalb Crisis Center
01.2018 - 01.2021
- Interviewed clients to determine appropriate treatment
- Obtained demographic information
- Data entry
- Greeted clients and visitors upon arrival
- Assisted clinical staff with initial entry searches
- Answered multi-line phone system
- Communicated clinical procedures and processes with clients upon arrival
Financial Counselor/Collections Specialist
Change Healthcare
01.2011 - 01.2013
- Emergency room patient interaction with the purpose of obtaining accurate insurance and demographic information for billing and collection purposes
- Coordinated financial office procedures to maximize collection activities
- Interviewed patients and families to reach a mutual agreement for payment installments
- Performed batch reports and reconciliation at end of shift
- Communicated with insurance companies via phone and internet to obtain patient financial responsibility as it pertains to emergency room collections
- Cerner/E-Cashiering
Patient Services Representative
Radiotherapy Clinics of Georgia
01.2007 - 01.2011
- Maintained appropriate quantity of business supplies and cost records; maintained supply sources for all business supplies
- Verified insurance coverage; established office payment plan program; arranged payment plans with patients; monitored accounts to ensure payment compliance; prepared monthly reports detailing collection activity which caused uncontrolled payments to fall by 35%
- Performed administrative tasks such as distributing incoming and outgoing mail; scheduled meetings and other clerical responsibilities
- Assisted patients with initial visit forms and paperwork
- Scheduled daily surgical, consultation and follow-up appointments using NextGen applications; obtained patient demographic information; adhered to HIPAA laws; answered multi-line phone system; greeted patients; collected co-payments and posted accurate record of office charges and receipts daily
- Developed and maintained patient confirmation no-show policies, which decreased no-shows by 80%
- Retrieved, filed and prepared charts for patient visits
Education
Medical Terminology & Anatomy
Clayton State University
Morrow, GeorgiaAAS - Cancer Registry Management
University of Cincinnati
Cincinnati, OHMedical Billing & Coding
Penn Foster College
01.2021
Business Administration & Accounting
ITT Technical Institute
Austintown, Ohio01.1995
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Affiliations
- October 2012 to 2022
- Community Volunteer The HEALing Community Center Atlanta, GA
Timeline
Remote Patient Financial Services Representative
Florida Cancer Specialists
01.2022 - 01.2023
Weekend Intake Coordinator
Dekalb Crisis Center
01.2018 - 01.2021
Patient Access Representative/Financial Counselor
Grady Health System
01.2013 - 01.2022
Financial Counselor/Collections Specialist
Change Healthcare
01.2011 - 01.2013
Patient Services Representative
Radiotherapy Clinics of Georgia
01.2007 - 01.2011
Medical Terminology & Anatomy
Clayton State University
Medical Billing & Coding
Penn Foster College
AAS - Cancer Registry Management
University of Cincinnati
Business Administration & Accounting
ITT Technical Institute