Renae Chahoc
Las Vegas
Summary
Dedicated professional with proven skills in customer service, complaint resolution, and team collaboration. Committed to enhancing customer satisfaction and streamlining operations in fast-paced environments.
Overview
18
18
years of professional experience
Work History
CSA
Rebel Gas Station
Las Vegas, NV
06.2023 - 01.2026
- Provided exceptional customer service, resolving inquiries and issues efficiently.
- Processed fuel transactions accurately, ensuring compliance with safety regulations.
- Maintained cleanliness and organization of the gas station environment to enhance customer experience.
- Managed inventory levels, restocking supplies as needed to maintain smooth operations.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Bar Tender/Restaurant Server
Famous Daves BBQ
Henderson, NV
03.2008 - 07.2023
- Processed customer transactions efficiently using POS systems.
- Maintained cleanliness and organization of dining area and kitchen.
- Assisted in training new staff on service standards and procedures.
- Provided exceptional customer service to enhance guest experience.
- Collaborated with team members to streamline order fulfillment processes.
- Implemented inventory management practices to reduce waste and costs.
- Mentored junior team members in effective tender writing techniques, enhancing overall team performance.
- Improved tender response rates by tailoring proposals to client needs and requirements.
- Resolved customer complaints swiftly to ensure satisfaction and loyalty.
- Strengthened relationships with clients through regular communication during the tender process, fostering trust and confidence in our services.
Education
High School Diploma -
Green Valley High School
Henderson05-2004
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Product knowledge
- Guest services
- Stock replenishment
- POS system operation
- Refunds and exchanges
- Complaint handling
- Customer complaint resolution
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
CSA
Rebel Gas Station
06.2023 - 01.2026
Bar Tender/Restaurant Server
Famous Daves BBQ
03.2008 - 07.2023
High School Diploma -
Green Valley High School