Latarcia Gaither
Atlanta,GA
Summary
Dynamic Healthcare Customer Service Representative with proven expertise in HIPAA compliance and conflict resolution at VXI Global Solutions LLC. Enhanced first-call resolution rates through active listening and empathy, fostering customer loyalty. Skilled in appointment scheduling and data entry, while effectively managing high-pressure situations to achieve optimal outcomes.
Overview
12
12
years of professional experience
Work History
Healthcare Customer Service Representative
VXI Global Solutions LLC
10.2020 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
Cashier Team Lead
Walmart
11.2016 - 12.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained team members on cash register operation and cash handling.
Collections Manager
Delanor And Kemper Associate
05.2013 - 11.2016
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Oversaw daily posting of payments to customer accounts.
- Enhanced team performance through regular training, coaching, and feedback sessions.
Education
High School Diploma -
Decatur High School
Decatur, GA05-1995
Skills
- HIPAA compliance
- Insurance verification
- Patient confidentiality
- Appointment scheduling
- Call center experience
- Data entry proficiency
Timeline
Healthcare Customer Service Representative
VXI Global Solutions LLC
10.2020 - 03.2025
Cashier Team Lead
Walmart
11.2016 - 12.2020
Collections Manager
Delanor And Kemper Associate
05.2013 - 11.2016
High School Diploma -
Decatur High School
Similar Profiles
Destiny GrayDestiny Gray
Customer Service representative at VXI Global Solutions LLCCustomer Service representative at VXI Global Solutions LLC
Michael RiveraMichael Rivera
Customer Service Advocate at VXI Global Solutions LLCCustomer Service Advocate at VXI Global Solutions LLC
Bianca ArmsteadBianca Armstead
Customer Service Associate at VXI Global Solutions LLCCustomer Service Associate at VXI Global Solutions LLC