Latarcia Gaither
Atlanta,GA
Summary
Dynamic Healthcare Customer Service Representative with proven expertise in HIPAA compliance and conflict resolution at VXI Global Solutions LLC. Enhanced first-call resolution rates through active listening and empathy, fostering customer loyalty. Skilled in appointment scheduling and data entry, while effectively managing high-pressure situations to achieve optimal outcomes.
Overview
12
12
years of professional experience
Work History
Healthcare Customer Service Representative
VXI Global Solutions LLC
10.2020 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
Cashier Team Lead
Walmart
11.2016 - 12.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained team members on cash register operation and cash handling.
Collections Manager
Delanor And Kemper Associate
05.2013 - 11.2016
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Oversaw daily posting of payments to customer accounts.
- Enhanced team performance through regular training, coaching, and feedback sessions.
Education
High School Diploma -
Decatur High School
Decatur, GA05-1995
Skills
- HIPAA compliance
- Insurance verification
- Patient confidentiality
- Appointment scheduling
- Call center experience
- Data entry proficiency
Timeline
Healthcare Customer Service Representative
VXI Global Solutions LLC
10.2020 - 03.2025
Cashier Team Lead
Walmart
11.2016 - 12.2020
Collections Manager
Delanor And Kemper Associate
05.2013 - 11.2016
High School Diploma -
Decatur High School
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