Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Renae Pemberton

Stanford,KY

Summary

An organized oriented, and conscientious self starter, able to strategize and prioritize effectively to accomplish multiple task and stay calm under pressure. I am versatile and enjoy learning new things. Also, focused at working independently or as a team.

Overview

27
27
years of professional experience

Work History

Receptionist

Shelton's Body Shop
Science Hill, KY
01.2020 - Current
  • Greet customers and answer general questions.
  • Answer phone.
  • Send fax when needed.
  • File paper work on completed vehicles.
  • Pick up and deliver vehicles.
  • Pick up parts for vehicle repair.
  • Organize and schedule work in and out of shop.
  • Oversee office inventory by restocking supplies.
  • Keep office and shop areas clean.

Coding Specialist

Change Healthcare
Stanford, KY
01.2016 - 12.2016
  • Responsible for taking medical records and determining the diagnoses codes for risk adjustment purposes based on patient records.
  • Maintained strict confidentiality with adherence to HIPAA guidelines and regulations.

Assistant Head Teller

Community Trust Bank
Danville, KY
02.2004 - 12.2013
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Kept teller window areas clean, organized and fully stocked.
  • Reconciled loan totals and balanced daily cash deposits and bank vault inventory with zero error rate.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries and emails.
  • Performed currency transaction reports for foreign currency.
  • Researched and resolved open items and deposit issues.
  • Directed specific questions to appropriate branch personnel.
  • Maintained confidentiality of bank records and client information.
  • Assisted in training new associates in banking procedures.
  • Greeted and assisted over 100 customers per day professionally and courteously.
  • Advised clients on mortgage, educational and personal loan.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Examined checks for identification and proper endorsement.
  • Participated in sales incentive programs and earned my weekly referrals.
  • Continued education on current banking products and services through American Banking Association in 2004.

Manager

Body Tan, Inc.
Danville, KY
03.1998 - 02.2004
  • Managed daily operations of full service tanning salon.
  • Managed and trained new employees.
  • Maintained customer database.
  • Maintained daily receipts and deposits while performing daily balancing of store sales.
  • Built relationships with customers to increase the likelihood of repeat business.
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Ensured proper organization of store, responded to customer complaints and answered questions quickly.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.

Education

Certificate - Medical Billing And Coding

Kaplan University
Davenport, IA
12.2015

Skills

  • People oriented
  • Stellar communication skills
  • Multi-line telephone skills
  • Meticulous and organized
  • Reliable and dependable
  • Dedicated team player
  • Positive outlook
  • Savvy relationship builder

References

  • Becky McGinnis (859) 613-0533
  • Devin Humphrey (606) 669-5876
  • Amanda Scott (859) 583-9908

Timeline

Receptionist

Shelton's Body Shop
01.2020 - Current

Coding Specialist

Change Healthcare
01.2016 - 12.2016

Assistant Head Teller

Community Trust Bank
02.2004 - 12.2013

Manager

Body Tan, Inc.
03.1998 - 02.2004

Certificate - Medical Billing And Coding

Kaplan University

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Renae Pemberton