Renae Wilkins
ANEW Chemical Health Services
Minneapolis,MN
1
Certification
10
years of professional experience
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Recovery Advocate
5 Months- Monitored client progress, providing feedback and adjustments to enhance recovery outcomes and engagement.
- Collaborated with multidisciplinary teams to align resources and support systems necessary for client success.
- Monitored client safety and well-being during night hours.
- Provided crisis intervention when necessary, calmly deescalating situations while prioritizing patient safety.
- Meal prep
- Performed regular cleaning tasks to uphold facility standards and enhance operational efficiency.
- Monitored and documented medication administration processes to maintain regulatory standards.
Lead Client Advocate
1 Year 5 Months- Oversee daily client services within the shelter, supports frontline staff, and ensures that all clients receive care. This role acts as a bridge between management, advocates, and clients, helping maintain a safe, supportive, and efficient environment.
- Supervise, mentor and support client advocates and volunteers.
- Lead shift briefings, assign tasks, and ensure consistent service quality.
- Ensure shelter rules, procedures, and service standards are followed.
- Review and ensure accuracy of incident reports and records.
- Maintain confidentiality and compliance with agencies policies.
- Share updates with supervisors and participate in team meetings.
- Advocated for client needs, ensuring timely access to services and resources.
Customer Service
3 Months- Provide friendly, helpful, and efficient service to customers. Assist with returns, questions, product information, payments, and help maintain a positive shopping experience.
- Handle returns, exchanges, and refunds according to store policy.
- Process money orders, lottery tickets, utility payments, and postal services.
- Manage customer complaints professionally.
- Communicate important customer concerns to supervisors.
Caregiver for Elderly
1 Year 8 Months- Provide compassionate, hands on care and support to residents during overnight hours, ensuring safety, comfort, and assistance with personal needs.
- Assist residents with activities of daily living.
- Provide incontinence care and change bedding or clothing as needed.
- Conduct regular safety checks on residents throughout the night.
- Monitor residents who wander, have dementia, or require special supervision.
- Help prepare the facility for morning routines.
Education
GED
Skills
Client support
Effective time management
Effective communication
Documentation
Computer literacy
Teamwork
Relapse prevention
Documentation
Certification
AED
CPR
HIPPA
MEDICATION PASS
Timeline
Recovery Advocate
ANEW Chemical Health Services
01.2026 - CurrentRead More
Lead Client Advocate
The Landing MN
08.2024 - 01.2026Read More
Customer Service
Hy-Vee
05.2024 - 08.2024Read More
Caregiver for Elderly
The Lighthouse of Mahtomedi
01.2016 - 09.2017Read More
GED
Read More