Renaeh Ureste
East Wenatchee,WA
Summary
Organized and dependable person with strong experience in medical records management, high volume faxes, workqueues, and patient registration. Highly self motivated and effective at working independently to manage daily task lists, ensure precise documentation, and maintain strict HIPAA compliance. Proficient in Epic, Word, and Excel with a proven record of keeping administrative workflows running smoothly.
Overview
8
8
years of professional experience
Work History
Admitting Representative
Confluence Health
1201 S Miller St, Wenatchee, WA 98801.
01.2026 - Current
- Welcomed patients and guided them through the registration process for inpatient, emergency, surgery, and outpatient visits with empathy and a friendly attitude.
- Managed patients in the emergency room during high-stress situations, remaining calm, compassionate, and focused while handling sensitive or difficult cases with professionalism.
- Verified insurance details, checked financial coverage, and collected co-pays accurately to keep patient charts up to date and error free.
- Used Epic, Word, and Excel daily to handle high-volume data entry, check in appointments, and manage sensitive medical records.
- Worked closely with doctors, nurses, and clinical staff to ensure seamless communication and quick handoffs for timely patient care.
- Handled incoming calls across various departments, quickly adapting to different tasks and creating organized reference notes to improve my daily workflow.
Patient Services Representative
HealthPoint
26401 Pacific Hwy S Desmoines Wa 98198
03.2025 - 12.2025
- Served as Mammogram Coordinator, managing targeted scheduling, giving patients clear appointment info, and making outreach calls to help patients get the care they needed.
- Assisted families with MyChart enrollment including setting up guarantor access for minors, processing online scheduling requests, and managing account setup and payment options.
- Consistently managed clinic workqueues, task boxes, error reports, and recall lists to keep daily clinic operations running smoothly.
- Processed and routed incoming medical faxes and prescription refill requests quickly and accurately.
- Handled appointment scheduling, made patient reminder calls, and stayed steady and calm while answering STAT call center inquiries and following Code Blue protocols when needed.
- Verified insurance coverage, updated demographic charts, and worked closely with Client Service Reps to resolve coverage issues before visits.
- Partnered daily with Medical Assistants, providers, and clinic leadership to deliver compassionate care while strict compliance with HIPAA privacy standards was maintained.
Customer Service Representative
The Wash Dog, White Center
White Center
08.2022 - 04.2025
- Worked fully independently to manage daily store operations, maintaining full responsibility for time management, task prioritization, and task completion without direct supervision.
- Reorganized service stations and redesigned supply layouts to create faster, more efficient daily workflows.
- Oversaw deep cleaning, sterilization, and maintenance of grooming equipment and facilities to meet strict health, safety, and hygiene standards.
- Independently tracked stock levels, managed supply inventory, and restocked materials proactively to ensure continuous, uninterrupted operations.
- Handled unexpected daily challenges, equipment upkeep, and facility maintenance with complete self reliance and initiative.
Server
Ivar’s Fish Bar, Seattle
Seattle
09.2018 - 08.2022
- Handled food preparation, chopping, and ingredient assembly in strict compliance with health, hygiene, and safety guidelines to maintain a clean, sanitary station.
- Delivered prompt, friendly service in a high volume setting, building warm relationships with regular guests and providing a welcoming environment.
- Managed multiple guest orders simultaneously while ensuring high attention to detail, accuracy, and timely service under pressure.
- Communicated effectively with both front of house and kitchen teams to keep service flowing smoothly and resolve guest needs quickly.
- Maintained an organized workspace, monitored stock levels, and helped train incoming team members on standards and safety protocols.
Education
Some College (No Degree) - Healthcare Administration Major
University of Nevada, Las Vegas
Las Vegas, NVAssociate of Arts (AA) - Native Pathway Program
Grays Harbor College
1620 Edward P Smith Dr, Aberdeen Wa 9852006-2024
High School Diploma -
Chief Sealth International High School
Seattle, WA07-2021
Skills
- Epic Systems & Workqueues
- Patient Registration & Intake
- Medical Records & Fax Routing
- Insurance Verification & Eligibility
- Emergency Room work flows
- Copay Collection & Payment Plans
- Appointment Scheduling & MyChart Support
- Data Accuracy & Chart Coordination
- HIPAA Compliance & Patient Privacy
- High-Volume Multitasking & Organization
- Independent Problem-Solving
- Calm & Compassionate Communication
Timeline
Admitting Representative
Confluence Health
01.2026 - Current
Patient Services Representative
HealthPoint
03.2025 - 12.2025
Customer Service Representative
The Wash Dog, White Center
08.2022 - 04.2025
Server
Ivar’s Fish Bar, Seattle
09.2018 - 08.2022
High School Diploma -
Chief Sealth International High School
Some College (No Degree) - Healthcare Administration Major
University of Nevada, Las Vegas
Associate of Arts (AA) - Native Pathway Program
Grays Harbor College