DIAMOND FORMAN
Denton
Summary
Compassionate and detail-oriented healthcare professional with experience across multiple clinical and patient-facing roles. Known for professionalism, adaptability, and providing safe, respectful care in fast-paced healthcare environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Admitting Representative
My Michigan Medical Center
05.2025 - Current
- Verify patient details and insurance coverage and collected co-pays.
- Reviewed hospital schedule and confirmed arrival times.
- Registered patients for labs, surgeries and radiology.
- Trained new staff on filing, phone etiquette and other office duties.
- Greeted and assisted patients with check-in procedures.
- Verify patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Clinical Extern- Phlebotomist
My Michigan Medical Center
Midland, Michigan
02.2026 - 03.2026
- Performed venipuncture and capillary collections on adult and pediatric patients
- Maintained infection control and patient safety standards
- Accurately labeled, processed, and handled specimens
- Delivered professional patient care in a fast-paced outpatient setting
- Collected specimens for laboratory testing according to established protocols.
Medical Receptionist/Scheduler
Dedicated Senior Medical Center
06.2021 - 12.2023
- Managed front desk operations and provided exceptional patient service in a fast-paced medical office.
- Confirmed upcoming appointments with patients via phone or email reminders.
- Gathered information from patients, processed registration paperwork, and collected payments.
- Photocopied, faxed, and filed patients' records practicing confidentiality measures.
- Supported healthcare providers by scheduling diagnostic tests and referrals.
- Adhered to strict HIPAA guidelines to protect patient privacy.
EKG Technician
Beaumont Health
01.2018 - 04.2021
- Prepared patients for EKG procedures by explaining the process and answering questions.
- Performed electrocardiogram EKG tests on patients to monitor heart activity.
- Provided emotional support for anxious patients during the testing process.
- Assisted with scheduling patient appointments and organizing workflow within the department.
- Communicated effectively with diverse populations, including non-English speaking patients.
- Troubleshoot any technical issues with EKG machines or software programs.
- Participated in ongoing training sessions to stay updated with latest EKG technology advancements.
- Monitored patient vital signs during stress testing procedures.
Education
Certificate - Phlebotomy Technician
Mid Michigan Community College
Mount Pleasant, MI03.2026
High School Diploma -
Pell City High School
Pell City, AL05.2016
Skills
- Patient registration
- Medical billing
- HIPAA compliance
- EPIC
- Microsoft Office ,Excel, PowerPoint
- Customer Service
- EMR Systems
- Caregiving
- Data entry
- Attention to detail
Certification
- EKG Certification
- Phlebotomy Certification
- Adult/infant CPR Certification-American Red Cross
- BLS Certification-American Red Cross
Timeline
Clinical Extern- Phlebotomist
My Michigan Medical Center
02.2026 - 03.2026
Admitting Representative
My Michigan Medical Center
05.2025 - Current
Medical Receptionist/Scheduler
Dedicated Senior Medical Center
06.2021 - 12.2023
EKG Technician
Beaumont Health
01.2018 - 04.2021
Certificate - Phlebotomy Technician
Mid Michigan Community College
High School Diploma -
Pell City High School