Viviana Watler
Dorchester,MA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Phlebotomy position. Ready to help team achieve company goals. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.
Overview
7
7
years of professional experience
Work History
Admitting Representative
Tufts Medical Center
12.2022 - Current
- Organized patient records and database to facilitate information storage and retrieval.
- Trained new staff on filing, phone etiquette and other office duties.
- Greeted and assisted patients with check-in procedures.
- Complete all registration for patients that is admitted to the hospital
- Do preadmission for up coming procedures
- Enter death certificates in VIP
- Report deaths to the organ bank
ED Registrar
Mass General Hospital
10.2021 - 09.2022
- Verify patient demographics and insurance
- Obtain signatures for treatment billing purposes
- Assist patient with nonmedical needs and questions
- Address patient concerns and nonmedical questions with clear communication and a friendly, compassionate attitude to uphold exemplary customer service standards
Sales Associate
Target
08.2019 - 10.2020
- Assist customers with purchases and returns
- Handled up to 100 or more customer purchases and returns per day, leveraging meticulous organizational ability to efficiently multi-task and meet demands
- Retrieve online orders for customers
- Complete price changes: document counts, and utilize price guns
Patient Access Coordinator
Tufts Medical Center Community Care
07.2018 - 04.2020
- Receive 400-500 calls a week in a busy call center environment
- Manage large amounts of inbound and outbound calls in a timely manner
- Schedule appointments and request prescription refills
- Transfer calls to the specialty department and needed
Customer Service Representative
Panther Global Group
11.2016 - 05.2017
- Receive 400-500 calls week in busy call center environment
- Manage large amounts of inbound and outbound calls in timely manner
- Educate Mass health members to better understand their benefits
- Informs clients by explaining procedures; answering questions, and providing information
- Transfer calls and research data base for documents members have sent in
Education
High School Diploma -
Smart Horizons Career Online Education
Pompano Beach, FL01.2021
Certificate - Medical Billing And Coding
Roxbury Community College
Boston, MA11.2022
Certificate - Phlebotomy
Roxbury Community College
Boston, MA04.2023
Skills
- Insurance Form Processing
- Collections Processing
- Advising Patents
- Patient Health Information Privacy
- Data Verification
- Appointment Scheduling and Confirmation
- Verifying Eligibility
- Registration Paperwork
- Patient Registration
- Epic Software
- Admissions Processing
- Collecting Co-Pays
- Greeting Visitors
Timeline
Admitting Representative
Tufts Medical Center
12.2022 - Current
ED Registrar
Mass General Hospital
10.2021 - 09.2022
Sales Associate
Target
08.2019 - 10.2020
Patient Access Coordinator
Tufts Medical Center Community Care
07.2018 - 04.2020
Customer Service Representative
Panther Global Group
11.2016 - 05.2017
High School Diploma -
Smart Horizons Career Online Education
Certificate - Medical Billing And Coding
Roxbury Community College
Certificate - Phlebotomy
Roxbury Community College
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