Anika Sherwood
Clayton,DE
Summary
To apply my customer-centric approach and business administration skills. Seeking a position where my strong communication skills, and problem-solving abilities, and dedication to delivering exceptional service can enhance customer satisfaction and contribution to the overall success of the organization. Dedicated hospital administrative professional proficient in organizing and verifying paperwork and insurance. Strong communication and problem-solving skills with a diligent and detail-oriented nature.
Overview
17
17
years of professional experience
Work History
Admitting Representative
New York Presbyterian Hospital Queens
03.2020 - Current
- Processing admissions for approximately 50 patients, verifying Demographics, insurance and personal data to facilitate proper patient care
- Processing death certificates for Doctors and Physician's to assist Funeral Homes to claims descendants
- Followed HIPPA protocols to safeguard confidentiality of patient records.
- Responded to inquiries by directing calls to appropriate personnel.
- Managed challenging situations involving upset or anxious patients with empathy and professionalism, ensuring their concerns were addressed appropriately.
- Process cash and card payments for Labor& Delivery private rooms
- Assist ambulatory patients with registration for surgery using Kiosk.
- Maintain Smart Sheet Applications with morgue list and patient personal belongings.
Agency Customer Service Specialist
Marcel Robin State Farm Insurance
06.2018 - 07.2019
- Provided dedicated assistance to approximately 25 clients, facilitating seamless premium payment transaction
- Professionally answered incoming calls, consistently providing courteous and efficient service to client
- Issue Insurance Cards promptly and accurately, maintaining high level of attention to detail
- Advised and updated clients account, demonstrating excellent communication skills and product knowledge.
- Managed high call volume while maintaining courteous and professional demeanor.
Office Management Trainee
HAMJ/H.A.M.J., Inc. Accounting
01.2017 - 04.2017
- Collaborated with approximately 4 accountants and staff members to proficiently assist in preparation of tax documents
- Engaged in comprehensive training to enhance tax preparation skills.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
Administrative Assistant
Project Youth Success Academy
04.2016 - 08.2016
- Provided essential administrative support to facilitate efficient operation of dynamic educational environment.
- Managed approximately 15 -25phone and email correspondence and handled incoming and outgoing mail and faxes.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Branch Supervisor
Pearl Capital Limited
05.2010 - 06.2014
- Collaborated with underwriters to evaluate loan applications and determine creditworthiness of applicants.
- Maintained up-to-date knowledge of products and services offered to customers.
- Collaborated with other departments to promptly process loan approximately 20-25 applications daily.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
Customer Service Representative
WorldNet Investment Company Ltd
08.2009 - 04.2010
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Worked closely with delinquent members to develop plan of payment in order to rectify outstanding accounts.
Bank Teller
Churches Co-operative Credit Union
09.2007 - 07.2009
- Placed orders for approximately 50 customer checks and verified starting numbers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Enhanced branch sales through cross-selling bank products and services to customers.
Education
Associate of Science - Business Administration
LaGuardia Community College
New York, NY06.2024
Digital Marketing Specialist - Digital Marketing & E-commerce
Coursera/The American Dream (Google Certification)
Online06.2024
Certificate in Supervisory Management - Management
Jamaica Institute of Management
Kingston. Jamaica01.2007
Skills
Reviewing patient information
Registration and Scheduling
Patient Registration
Insurance Verification
Evaluating Quality of Care
Tel
(347) 399-9801
Computer And Software Skills
- MICROSOFT OFFICE
- EPIC
- EAGLE
- SMART
Timeline
Admitting Representative
New York Presbyterian Hospital Queens
03.2020 - Current
Agency Customer Service Specialist
Marcel Robin State Farm Insurance
06.2018 - 07.2019
Office Management Trainee
HAMJ/H.A.M.J., Inc. Accounting
01.2017 - 04.2017
Administrative Assistant
Project Youth Success Academy
04.2016 - 08.2016
Branch Supervisor
Pearl Capital Limited
05.2010 - 06.2014
Customer Service Representative
WorldNet Investment Company Ltd
08.2009 - 04.2010
Bank Teller
Churches Co-operative Credit Union
09.2007 - 07.2009
Associate of Science - Business Administration
LaGuardia Community College
Digital Marketing Specialist - Digital Marketing & E-commerce
Coursera/The American Dream (Google Certification)
Certificate in Supervisory Management - Management
Jamaica Institute of Management
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