Renaisha Smith
Homewood,AL
Summary
I’m a very overachieving individual that can contribute to any teams success immediately through hard work and dedication, attention to focus on the Safety of myself and others , innovation, interpersonal skills, mentorship and training. I’m motivated to learn, excel and understand the need for the team and AA’s to make BHM1 better.
Overview
9
9
years of professional experience
Work History
Learning Ambassador
Amazon
09.2023 - Current
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an Ambassador .
- Served as a mentor teacher for Behind the Smile AA’s , providing guidance and support throughout their career/ path at Amazon
- Assisted in the development of new curriculum materials to enhance overall learning experiences for all AA’s .
Front End Supervisor
Wal-Mart Supercenter
05.2015 - 01.2017
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cash drawers, checkout stations to verify adequate cash supply.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
Shift Manager
Arbys Resturant
08.2018 - 05.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
Montevallo High School
Montevallo, ALBachelors - Human Resources Management
Strayer University
Washington, DCSkills
- Adaptive Learning
- Peer Mentoring
- Learning Styles
- Collaborative learning
- Training facilitation
- Feedback Delivery
- Group and individual instruction
- Assessment Design
- Problem-Solving
- Time Management
- Teamwork and Collaboration
- Customer Engagement
- Performance monitoring
- Customer Service
- Decision-Making
- Business Development
- Employee Development
- Public Speaking
- Microsoft Office
- Large Crowd Management
Accomplishments
I’m Pick & Pack Flow trained .
With an exceptional rate at 350 or better in CAP PICK.
With an exceptional rate at 190 to 217 or better in AFE2 PACK FLOW.
- Documented and resolved Issue which led to Results.
- Supervised team of Number staff members.
- Achieved Result by completing Task with accuracy and efficiency.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Learning Ambassador
Amazon
09.2023 - Current
Shift Manager
Arbys Resturant
08.2018 - 05.2020
Front End Supervisor
Wal-Mart Supercenter
05.2015 - 01.2017
Montevallo High School
Bachelors - Human Resources Management
Strayer University
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