Re Najah Thomas
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
6
6
years of professional experience
Work History
Logistics Coordinator
TA Services
04.2022 - 05.2023
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Developed strategies to optimize utilization of available resources.
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
- Registered vendors and customers on database to maintain updated roster.
- Monitored performance of logistics operations to identify areas for improvement.
- Updated and maintained databases to track shipments and inventory.
Coordinator
Lowes Home Improvements
10.2021 - 10.2022
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Used job-related software to draft and finalize written correspondence and documentation.
Team Lead/Supervisor
Indiana Bureau of Motor Vehicles, State of Indiana
08.2020 - 04.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed and implemented customer service policies to enhance satisfaction.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Ambassador/Manager
Amazon Warehouse
03.2019 - 08.2020
- Greeted customers and clients to create welcoming atmosphere.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Assisted team with operational policies and procedures to drive services.
- Represented organization at professional conferences, delivering engaging presentations to diverse audiences.
- Resolved conflicts between staff members and community members in diplomatic manner.
Manager Trainee/ Customer Service Representative
Wal-Mart Supercenter
03.2017 - 03.2019
- Supervised 50 employees in providing excellent customer service to customers requiring assistance for refunds and other issues.
- Measured and improved customer satisfaction through feedback surveys and analysis.
- Created reporting systems to track customer service performance and improve insight.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Bachelor of Science - Psychology, Biology
Indiana University - Purdue University Indianapolis
Indianapolis, INDental Assisting/ Radiology Certification - Dental Assisting
Dental Careers Foundation
Indianapolis, IN11.2022
Skills
- MS Office, Word, Excel, PowerPoint
- Social Perceptiveness
- Shipping Documentation
- Logistics Understanding
- Client Relations
- Communications
- Efficiency Improvement
- Hospitality Maintenance
- Customer Service
- Critical Thinking
- Administrative Management
- Performance Management
- Coaching and Mentoring
- Database Maintenance
- Transportation Planning
Timeline
Logistics Coordinator
TA Services
04.2022 - 05.2023
Coordinator
Lowes Home Improvements
10.2021 - 10.2022
Team Lead/Supervisor
Indiana Bureau of Motor Vehicles, State of Indiana
08.2020 - 04.2022
Ambassador/Manager
Amazon Warehouse
03.2019 - 08.2020
Manager Trainee/ Customer Service Representative
Wal-Mart Supercenter
03.2017 - 03.2019
Bachelor of Science - Psychology, Biology
Indiana University - Purdue University Indianapolis
Dental Assisting/ Radiology Certification - Dental Assisting
Dental Careers Foundation
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