Shop Formeman
Dale Jr Buick GMC Cadillac
- Oversaw daily operations and workflow management in service department.
- Trained and mentored junior technicians on repair processes and safety protocols.
- Implemented quality control measures to enhance service accuracy and customer satisfaction.
- Coordinated parts inventory and procurement to ensure timely repairs and maintenance.
- Collaborated with sales team to streamline vehicle preparation for delivery.
- Used hand and power tools, equipment, and instruments accurately.
- Trained and coached employees to improve performance and skills.
- Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
- Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.