Summary
Work History
Education
Skills
Timeline
Generic

Renal Roneill Zamora

Tallahassee,FL

Summary

Dynamic and results-driven professional with extensive experience at Dale Jr Buick GMC Cadillac, specializing in safety management and quality control. Proven track record in training technicians and enhancing customer satisfaction through effective communication and task delegation. Committed to fostering a culture of safety and excellence in service delivery.

Work History

Shop Formeman

Dale Jr Buick GMC Cadillac
  • Oversaw daily operations and workflow management in service department.
  • Trained and mentored junior technicians on repair processes and safety protocols.
  • Implemented quality control measures to enhance service accuracy and customer satisfaction.
  • Coordinated parts inventory and procurement to ensure timely repairs and maintenance.
  • Collaborated with sales team to streamline vehicle preparation for delivery.
  • Used hand and power tools, equipment, and instruments accurately.
  • Trained and coached employees to improve performance and skills.
  • Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
  • Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.

Service Advisor

Dale Jr Chevrolet
  • Assisted customers with service inquiries and provided accurate information on vehicle maintenance.
  • Coordinated service appointments, ensuring efficient scheduling and customer satisfaction.
  • Collaborated with technicians to communicate service recommendations and updates to clients.
  • Maintained knowledge of dealership services and promotions, enhancing customer engagement.
  • Processed service orders and invoices, ensuring accuracy in billing and documentation.
  • Resolved customer complaints by identifying issues and implementing solutions effectively.
  • Developed strong relationships with repeat customers, fostering loyalty and trust in services provided.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.

Service Technician

Dale Jr Chevrolet
  • Oversaw daily operations and workflow management in service department.
  • Trained and mentored junior technicians on repair processes and safety protocols.
  • Implemented quality control measures to enhance service accuracy and customer satisfaction.
  • Coordinated parts inventory and procurement to ensure timely repairs and maintenance.
  • Collaborated with sales team to streamline vehicle preparation for delivery.
  • Used hand and power tools, equipment, and instruments accurately.
  • Trained and coached employees to improve performance and skills.
  • Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
  • Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.

Education

GED -

Lively Adult Education
500 Appleyard Drive, Tallahassee, FL 32304

Skills

Safety management

Workplace safety

Safety awareness

Task delegation

Timeline

Shop Formeman

Dale Jr Buick GMC Cadillac

Service Advisor

Dale Jr Chevrolet

Service Technician

Dale Jr Chevrolet

GED -

Lively Adult Education

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Renal Roneill Zamora