Renard Jones
Washington,DC
Summary
To use my 10+ years in the customer service industry to obtain an entry level position within an established organization that values loyalty and hard work, and one which offers opportunity for advancement. Willing to take advantage of training that will enhance my value to the employer.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sandwich Artist
Potbelly Sandwich Shop
02.2022 - 09.2024
- Worked multiple stations (load, dress, shakes, cash, prep, front) as directed by a Shift Leader or Manager, often filling in when management was unavailable.
- Complied with health and safety standards for food, cleanliness and safety.
- Restocked food line, chips and cooler.
- Prepared quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently.
- Used the automatic slicer to prep food items.
- Cleaned tables, counters, floors, bathrooms, kitchen and utensils; took out trash
- Managed inventory of cleaning supplies and notified management when items were running low.
- Operated cash register (POS): handled, balance and followed all cash handling procedures.
- Effectively handled customer complaints/issues.
- Took delivery/catering/pickup orders over the phone and used a handheld POS to enter these deliveries into our system.
Associate
The Home Depot
03.2018 - 04.2023
- Greeted customers and assessed their needs.
- Provided information on product features and benefits.
- Helped customers select products and answer questions.
- Maintained shelves, and Keep shelves stocked.
- Explained the steps needed to complete projects and the products needed.
- Picked, organized, and verified orders for delivery and pick-up.
- Maintained the in-stock condition of assigned areas, and ensure that it is clean, shoppable, and safe.
- Followed all safety policies and standards, completed specified safety training, immediately corrected hazards, and reported conditions to the Manager On Duty.
Cashier/Associate
Checkers
06.2012 - 11.2016
- Operated the cash register.
- Used a point of sale (POS) system to check out merchandise.
- Accepted payment from customers.
- Processed returns and exchanges.
- Performed other duties, such as stocking, and cleaning.
Busser/Server
Holiday inn Capitol hotel
06.2005 - 11.2014
- Greeted customers when they arrived and provided suggestions for food and drinks.
- Cleaned and prepare the dining area.
- Recorded and accurately documented orders.
- Delivered food and drinks on time.
- Prepared bills and processed payments.
- Promptly cleared food and dishes from tables after customers have eaten.
- Communicated with kitchen staff and help them process food orders.
- Regularly checked in on customers to ensure they enjoyed their meals and helped resolved any issues.
- Adhered to all relevant health department rules/regulations and all customer service guidelines.
Barista
Starbucks
06.2008 - 11.2013
- Delivered quality beverages and food products.
- Adhered to all recipe and presentation standards.
- Followed health, safety, and sanitation guidelines.
- Maintained a clean and organized workspace.
- Performed cleaning tasks to a high standard.
- Maintained a calm exterior presence during busy periods.
- Supported fellow partners with store procedures.
- Supported fellow partners during periods of high volume.
Education
Associate Degree in Criminal Justice - Criminal Justice
Sanford Brown college
Tysons Corner, VA06.2013
Associate Degree in Computer Science - Computer Science
University of the District of Columbia
Washington, DC06.2010
Certified Apprentice Brick Mason - Construction
keystone jobs corps center
Drums, PA10.2008
Skills
- Construction Management
- Barista Experience
- Food Service
- Coffee Experience
- Construction
- Food Preparation
Certification
Food Handler Certification
Timeline
Sandwich Artist
Potbelly Sandwich Shop
02.2022 - 09.2024
Associate
The Home Depot
03.2018 - 04.2023
Cashier/Associate
Checkers
06.2012 - 11.2016
Barista
Starbucks
06.2008 - 11.2013
Busser/Server
Holiday inn Capitol hotel
06.2005 - 11.2014
Associate Degree in Criminal Justice - Criminal Justice
Sanford Brown college
Associate Degree in Computer Science - Computer Science
University of the District of Columbia
Certified Apprentice Brick Mason - Construction
keystone jobs corps center
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