Renaria Thomas
Dallas,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CCS Medical
03.2020 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Virgin Pulse
Member Service
09.2019 - 02.2020
- Assisted Bank of America employees and spouses with navigating the Wellness Platform via phone and email.
- Facilitated member completion of Health Questionnaires and Health Screenings.
- Provided support in resetting passwords and liaised with vendors such as Quest, Kaiser Permanent Insurance, and CVS.
- Resolved member issues and educated them on the Virgin Pulse Platform.
Patient Care Technician
Baylor Scott & White Medical Center
11.2018 - 09.2019
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Education
Associate of Science - Surgical Technology
The College of Health Care Professions
Dallas, TX10.2027
High School Diploma -
James Madison High School
Dallas, TX06.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Continuous Learning Attitude
- Medical Terminology Familiarity
- Surgical Equipment Handling
- Surgical Instrument Knowledge
- Operating Room Etiquette
- Communication and teamwork
- Certified Surgical Technologist (CST)
Certification
- CST - Certified Surgical Technologist
- Associates of Science Training - 20 months
Timeline
Customer Service Representative
CCS Medical
03.2020 - 01.2025
Virgin Pulse
Member Service
09.2019 - 02.2020
Patient Care Technician
Baylor Scott & White Medical Center
11.2018 - 09.2019
Associate of Science - Surgical Technology
The College of Health Care Professions
High School Diploma -
James Madison High School
- CST - Certified Surgical Technologist
- Associates of Science Training - 20 months
Similar Profiles
Avari BryantAvari Bryant
Prior Authorization Specialist at CCS MedicalPrior Authorization Specialist at CCS Medical
Alexis TriplettAlexis Triplett
Customer Service Representative at CCS MedicalCustomer Service Representative at CCS Medical
Michael ElmoreMichael Elmore
Customer Support Representative at CCS MedicalCustomer Support Representative at CCS Medical