Renata Endicott
McLoud,OK
Summary
Information Technology student pursuing a Bachelor of Technology in IT. Experienced in supporting compliance documentation, audit preparation, and performance data analysis from an administrative internship in a healthcare setting. Skilled at organizing records, preparing documentation, and compiling data to support process reviews and continuous improvement initiatives. Motivated to apply academic knowledge and professional skills to contribute to quality and process improvement in a professional environment.
Overview
3
3
years of professional experience
Work History
Administrative & Customer Assistant Intern
Heath Clinic
Piaui, Brazil
08.2019 - 08.2022
- Supported reviews of administrative records and compliance requirements, assisting in the development of quality assurance checklists for patient services.
- Helped maintain internal quality policies and documentation by updating procedures, tracking directives, and recording metrics.
- Collected and organized survey data and operational records to support analysis of routine service issues and identify root causes.
- Compiled data into performance summaries to support process improvement initiatives and improve service capability.
- Contributed to implementing actionable solutions based on data insights, enhancing overall customer experience.
- Analyzed feedback to identify service improvement opportunities and summarized results for management.
- Collaborated with HR and administrative teams in bi-weekly meetings to brainstorm strategies that improved patient satisfaction and service quality.
- Assisted with source selection activity by preparing comparative data on vendors and patient service suppliers.
- Maintained accurate logs and compiled data for review and decision-making regarding service materials and resource allocation.
- Collected and entered patient feedback data into clinic software, ensuring accuracy and confidentiality.
Education
Bachelor of Technology - Information Technology
Oklahoma State University Institute of Technology
Okmulgee, OK10-2028
Some College (No Degree) - Business Administration and Management
Federal Institute of Piaui
Piaui - BrazilSkills
- Quality Assurance & Compliance: Documentation, audit preparation, standards review using clinic management software
- Data Analysis: Collected and interpreted service metrics and feedback data using clinic software to support root-cause investigations and process improvements
- Process Improvement: Identifying inefficiencies and supporting corrective action
- Documentation & Reporting: Creating accurate records, summaries, and reports
- Technical Tools: Microsoft Excel, Word, PowerPoint, Outlook, Flowcharting, Basic MySQL, Python, HTML, CSS and Power BI
Languages
- Fluent Portuguese & Learning Spanish
Timeline
Administrative & Customer Assistant Intern
Heath Clinic
08.2019 - 08.2022
Bachelor of Technology - Information Technology
Oklahoma State University Institute of Technology
Some College (No Degree) - Business Administration and Management
Federal Institute of Piaui